Headline

Senior Product Manager at Best Buy | Ecommerce and Fintech | Customer Experience, Growth, Payments, Platform, Fulfillment | ex-Moneyview

About

I build checkout, payments and fulfillment products that grow revenue and cut cost. 9-figure attach revenue ($ millions) in attach revenue and $12M+ in yearly savings at Best Buy. 11% higher payment success and INR 30 Cr+ in added monthly revenue at Moneyview. I am an experienced Senior Product Manager with 9 years across product and tech in e-commerce, fintech, retail tech and sports tech. At Best Buy I own the product strategy and roadmap for in-home customer experience, fulfillment and payments, working with engineering, design, data science and operations. At Moneyview I owned the growth and payments roadmap for its flagship product. Some things I have shipped: • Best Buy: Upsell journey across in-store checkout and in-home delivery, 9-figure attach revenue ($ millions) - protection plans, services, accessories and memberships. • Best Buy: Mixed-tender checkout for gift cards and store credit, +7.4% conversion on high-ticket orders. • Best Buy: Guided chain-of-custody flow, $4-5M saved a year and 35% fewer accessory losses. • Moneyview: Intelligent payment gateway routing, +11% payment success and 7% lower latency. • Moneyview: Instant bank account verification (reverse penny drop), INR 18 Cr in new monthly revenue. Specialties: Product Strategy and Roadmap · Stakeholder Management · Checkout and Payments · Payment Gateway Routing · Upsell and Attach · Fulfillment and Order Management · Conversion Rate Optimization · A/B Testing · Pricing and Monetization · Omnichannel Retail · Digital Onboarding · Applied ML. Working on customer experience, checkout, payments or omnichannel commerce? I am always up for comparing notes. Message me or write to dipta2@gmail.com.

Location

Bengaluru

AI stack

github copilot

hugging face

Firecrawl

Supabase

Vercel AI SDK

Wispr Flow

Work experience

Senior Product Manager at Best Buy, Jul 2024 - Present · 2 yrs 4 mos, Bengaluru, I own the in-home customer experience, fulfillment and payments roadmap for Best Buy's omnichannel commerce. I defined the FY27 roadmap, secured Business Leadership budget approval, and defined specific priorities each quarter with engineering, design, operations and finance. • Launched an upsell journey across in-store checkout and in-home fulfillment: $195M in protection plan, services and membership attach revenue. • Launched AI-powered self-serve fund issuance for damaged items: a computer vision model scores damage severity from uploaded photos to set the payout, and an ML model flags fraud and abuse. $3M saved a year across 200K support escalations. • Enabled mixed-tender checkout, which led to improved conversion by 7.4% for high-ticket orders using gift cards and store credits. • Delivered chain of custody flow saving $4-5M annually, reducing disputes 10%, and cutting accessory losses 35% with barcode totes. • Stopped $9M a year in revenue leakage with vault discount rules, routing over-threshold exceptions to leadership for audited real-time approval. • Built masked central-line calling with callback routing, consent logging and appointment-linked notes, targeting 25% to 70% pickup rate. Recognition: Unleash the Power of our People award (Leadership, Q4 FY2026)

Product Manager - Payments, Growth and User Experience at Money View, Jun 2022 - Jul 2024 · 2 yrs 2 mos, Bengaluru, I owned conversion, user experience and payments for Moneyviews consumer lending app, working with risk, engineering, design and payment gateway partners. • Managed payment gateway partners and built Intelligent payment routing, lifting payment success rate by 11% and cutting latency by 7%. • Implemented pricing-promotions based strategies for offer screen based on user feedbacks resulting in 25% increase in funnel conversion. • Formulated Superprime & ReImps solutions which resulted in an improved funnel, TAT & overall monthly revenue increase by 32cr. • Delivered 16cr increase in monthly revenue by A/B experimentation to revamp Gpay Landing page & Trust markers across touchpoints. • Implemented remarketing for return users based on their drop-off stage, leading to 30% increase in user returns and starts.

Associate Product Manager at HashedIn by Deloitte, Apr 2021 - Jun 2022 · 1 yr 3 mos, Bengaluru, Recognitions: Extreme Ownership for Product Launch, 2021 Highlights • Defined product strategy through market research, competitor analysis and user journeys for a gamified Sports Fan Engagement Platform. • Designed gamification and social engagement experiences to drive fan participation, retention and recurring platform usage. • Designed and ran several A/B experiments, performed feature iteration, & took data driven feedback to further improve the feature.

Product Management Intern - Group Young Leadership Program at Bajaj Finserv, Apr 2020 - Jun 2020 · 3 mos, Pune, • Transformed the entire onboarding process to onboard Dealers Digitally by using advanced technologies like OCR based learning models and fuzzy logic • Implemented Live Dashboard Reports in Tableau to monitor performance of the Advanced Technologies • Implemented multi-stage journey and Analytics to understand the key drop-off points across the journey • Collaborated with cross-functional teams - Ops, Business, UX & Risk to build and roll out the product. Achievements: • Minimized Drop-offs by extensive reduction in TAT by 99.3% and input fields by 57%.

MBA Student at Symbiosis Institute of Business Management, Pune, Jun 2019 - Apr 2021 · 1 yr 11 mos, Pune District, 2 years Full time Flagship MBA course

Business Analyst at Mahindra Comviva, Jul 2016 - Jun 2019 · 2 y 11 mo, Bengaluru

Education

Master of Business Administration, Marketing/Marketing Management, General, Symbiosis Institute of Business Management, Pune

Bachelor of Technology, Vellore Institute of Technology