Headline

Senior Banking Operations Professional | 6+ Years in Debit/Credit Card Management, Siebel CRM, & Advanced MIS Reporting

Location

Mumbai

Work experience

Senior Executive at Baroda Global Shared Services Ltd, May 2019 - Present · 7 yrs 2 mos, Mumbai, Maharashtra, India, Debit Card Issuance Department 1. Seibel CRM Complaint Management Handled end-to-end management of Seibel CRM complaints. Ensured timely closure of complaints within defined TAT. Focused on delivering accurate and satisfactory resolutions to enhance customer satisfaction. Conducted regular follow-ups with concerned internal teams and external vendors to prevent delays. 2. Reporting & MIS Management Prepared daily console MIS Prepared fortnightly and monthly MIS reports. Ensured data accuracy and consistency in all reporting formats. 3. Quality Analysis File Maintained quality analysis files for Seibel CRM complaint and Mails. 4. Automation & BOT Monitoring Monitored smooth functioning of BOT application. Prepared BOT application MIS reports on daily basis. 5. Branch Support Attended emails received from branches and ensured prompt and clear responses. Answered calls from branches to provide immediate guidance and support.

Customer Service Specialist at BOB Financial Solutions (Teleperformance), Apr 2018 - Apr 2019 · 1 yr 1 mo, Credit Card Department Processed PAN India credit card applications. Scrutinized customer application forms for completeness and correctness. Entered application data into TransUnion system accurately. Performed cross-verification to ensure error-free processing before forwarding applications.

Accountant at Vardayini Co-operative Credit Society, 2015 - 2018 · 3 yrs, Maintained cash book and bank book with daily updates and reconciliation. Managed share records, deposit accounts, and loan records efficiently. Recorded all receipt and payment transactions accurately. Handled cash operations including deposits, withdrawals, and customer transactions. Conducted routine banking activities and ensured compliance with financial procedures.

Education

Bachelor of Commerce, Maharashtra State Board of Secondary and Higher Secondary Education (MSBSHSE)

High School Diploma, Maharashtra Tourism