---
title: "Dipesh Singh - Associate Software Engineer in Mumbai Metropolitan Region | Tal"
description: "Meet Dipesh Singh, Application Support Engineer | MS SQL · Python · Power BI | ServiceNow | ITIL v4 | PL-300 & AI-900 based in Mumbai Metropolitan Region. AI stack includes antigravity and opencode."
image: "https://tal.club/meet/dipesh-singh-1/share-image"
---

# Dipesh Singh on Tal

## Headline

Application Support Engineer \| MS SQL · Python · Power BI \| ServiceNow \| ITIL v4 \| PL\-300 & AI\-900

## About

4\+ years in L2/L3 application support for GxP\-regulated pharma QC systems at AstraZeneca \(via Hexaware\)\. 99\.9% uptime\. 95%\+ SLA\. Twice awarded Rockstar of the Month\. Resolved 100\+ incidents/quarter across 6 enterprise QC systems\. Led a 3\.5M\-row legacy DB decommission, corrected 1,700\+ production records with zero downtime, and built Power Automate workflows that eliminated manual monitoring across teams\. MS SQL Server · T\-SQL · Python · Power BI \(PL\-300\) · ServiceNow · Azure \(AI\-900\) · Power Automate · IIS · ITIL v4 Open to Application Support, Production Support, AIOps, Data Analyst, and Cloud Operations roles in Mumbai

## Location

Mumbai Metropolitan Region

## AI stack

antigravity

opencode

## Work experience

Associate Software Engineer at Hexaware Technologies, May 2022 \- Present · 4 yrs 4 mos, Chennai, Maintained 99\.9% uptime across 6 GxP\-regulated QC systems \(MODA\-EM, CMX, MRS2, SENISS, TPW3, Zaspa\); managed 100\+ incidents/quarter via ServiceNow with 95%\+ SLA compliance\. Reduced repeat incidents by 30% through RCA and preventive fixes; achieved 100% success rate across all DR drills\. Corrected 1,700\+ production records using T\-SQL with zero downtime; decommissioned a 3\.5M\-row Sweden legacy database with full AWS archival\. Built Power Automate workflow eliminating manual monitoring for 3 teams; developed Power BI dashboards for real\-time SLA tracking\. Authored 50\+ SOPs and KBAs, reducing team onboarding time by 40%\. Awarded Rockstar of the Month \(Oct 2024, Mar 2025\) and Team Excellence Award for outstanding operational support\.

## Education

Bachelor of Science \- BS, Information Technology, K J Somaiya College of Science & Commerce

HSC 12th, Business/Commerce, General, SMT\. CHM College, Ulhasnagar \- 03

[View the original profile](https://tal.club/meet/dipesh-singh-1)

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