Headline

Application Support Engineer | MS SQL · Python · Power BI | ServiceNow | ITIL v4 | PL-300 & AI-900

About

4+ years in L2/L3 application support for GxP-regulated pharma QC systems at AstraZeneca (via Hexaware). 99.9% uptime. 95%+ SLA. Twice awarded Rockstar of the Month. Resolved 100+ incidents/quarter across 6 enterprise QC systems. Led a 3.5M-row legacy DB decommission, corrected 1,700+ production records with zero downtime, and built Power Automate workflows that eliminated manual monitoring across teams. MS SQL Server · T-SQL · Python · Power BI (PL-300) · ServiceNow · Azure (AI-900) · Power Automate · IIS · ITIL v4 Open to Application Support, Production Support, AIOps, Data Analyst, and Cloud Operations roles in Mumbai

Location

Mumbai Metropolitan Region

AI stack

antigravity

opencode

Work experience

Associate Software Engineer at Hexaware Technologies, May 2022 - Present · 4 yrs 4 mos, Chennai, Maintained 99.9% uptime across 6 GxP-regulated QC systems (MODA-EM, CMX, MRS2, SENISS, TPW3, Zaspa); managed 100+ incidents/quarter via ServiceNow with 95%+ SLA compliance. Reduced repeat incidents by 30% through RCA and preventive fixes; achieved 100% success rate across all DR drills. Corrected 1,700+ production records using T-SQL with zero downtime; decommissioned a 3.5M-row Sweden legacy database with full AWS archival. Built Power Automate workflow eliminating manual monitoring for 3 teams; developed Power BI dashboards for real-time SLA tracking. Authored 50+ SOPs and KBAs, reducing team onboarding time by 40%. Awarded Rockstar of the Month (Oct 2024, Mar 2025) and Team Excellence Award for outstanding operational support.

Education

Bachelor of Science - BS, Information Technology, K J Somaiya College of Science & Commerce

HSC 12th, Business/Commerce, General, SMT. CHM College, Ulhasnagar - 03