Dipak Philip Pal profile photo 1 on Tal

Dipak Philip Pal

Strategy Business Analyst| Sales & Service Operations | AI-Driven Process Improvement | EV Industry

Bengaluru

8+ years of work experience

Ather Energy
Jan 20242 yrs 10 mosPresent

Bengaluru, Karnataka, India

• Create and maintain sales and service forecasts to guide business decisions. • Analyze customer sentiment to improve service quality and identify key improvement areas. • Prepare MIS reports that clearly explain complex data to senior management. • Automate manual operational reports to improve data accuracy and save time. • Design and manage complex service scheme calculations to ensure accurate incentives. • Identify operational issues and implement solutions to make processes more efficient. • Teach advanced Excel data analysis and the use of AI tools to colleague and junior staff. • Partnered with cross-functional teams (sales, IT, product) to build scalable operational solutions while mentoring colleagues in data reporting and analytical best practices.
Ather Energy
Jan 20241 yr 3 mosMar 2025

Bengaluru, Karnataka, India

Whole9yards USA
Jun 20237 mosDec 2023

Kolkata, West Bengal, India

Whole9yards USA
Jun 20237 mosDec 2023

• Architect data-driven sales forecasting models for major e-commerce marketplaces to enhance inventory accuracy and minimize stockout risks. • Analyze return management workflows to identify root causes, implementing process improvements that reduce return rates and optimize gross margins. • Evaluate e-commerce performance metrics to provide actionable insights that guide leadership in reallocating budgets toward high-performing product categories. • Integrate sales projections with reverse logistics capacity to establish a unified operational strategy across fulfillment and returns.
Chaizup Beverages LLP
Jul 20221 yrJun 2023

Kolkata, West Bengal, India

Chaizup Beverages LLP
Jun 20221 yr 1 moJun 2023

• Engineered automated end-to-end sales reporting pipelines within Google Workspace to eliminate manual processing and accelerate data delivery across regional teams. • Spearheaded the design and deployment of an enterprise-level Field Management System (FMS), establishing a centralized data infrastructure for real-time tracking of sales activities. • Executed deep-dive diagnostic analyses on regional performance metrics, identifying key drivers of success and operational gaps to optimize team output and target attainment. • Developed and operationalized custom automation frameworks that enhanced data integrity, standardized reporting logic, and maximized cross-functional workflow efficiency.
BYJU'S
Feb 20222 mosMar 2022

Bengaluru, Karnataka, India

BYJU'S
Jan 20211 yr 2 mosFeb 2022

Kolkata, West Bengal, India

VFS Global
Jan 20183 yrsDec 2020

Kolkata, West Bengal, India

VFS Global
Jan 20183 yrsDec 2020

• Managed the end-to-end processing of high-volume documentation, ensuring strict adherence to compliance standards, embassy guidelines, and operational service level agreements. • Executed monthly root cause investigations and defect analyses to identify process inefficiencies, driving the implementation of corrective actions that significantly improved accuracy rates. • Optimized daily operational workflows, including stakeholder communications, queue management, and process oversight to ensure seamless throughput during peak cycles. • Led the rollout of new procedural frameworks and change management initiatives, facilitating team adoption of updated standards to enhance operational quality.

Dipak’s AI Stack

aistudio
aistudio
gemini
gemini
meta
meta
notebooklm
notebooklm
openai
openai
perplexity
perplexity

Education

University of Calcutta

Bachelor of Commerce, Accounting and Finance

University of Calcutta

20155 yrs2020
Loyola High School, Kolkata

High School Diploma, Business/Commerce, General

Loyola High School, Kolkata

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Headline

Strategy Business Analyst| Sales & Service Operations | AI-Driven Process Improvement | EV Industry

About

Results-driven Business Strategy & Operations professional with 8+ years of experience across service operations, sales analytics, MIS reporting, and cross-functional process improvement. Track record of building KPI dashboards, driving gap analyses, and translating field data into executive-level strategic decisions. Proven ability to partner with IT, product, and sales teams to deliver scalable operational solutions. Seeking full-time roles in Business Strategy, Operations Management, or Business Analytics.

Location

Bengaluru

AI stack

aistudio

gemini

meta

notebooklm

openai

perplexity

Work experience

Business Analyst at Ather Energy, Jan 2024 - Present · 2 yrs 10 mos, Bengaluru, Karnataka, India, • Create and maintain sales and service forecasts to guide business decisions. • Analyze customer sentiment to improve service quality and identify key improvement areas. • Prepare MIS reports that clearly explain complex data to senior management. • Automate manual operational reports to improve data accuracy and save time. • Design and manage complex service scheme calculations to ensure accurate incentives. • Identify operational issues and implement solutions to make processes more efficient. • Teach advanced Excel data analysis and the use of AI tools to colleague and junior staff. • Partnered with cross-functional teams (sales, IT, product) to build scalable operational solutions while mentoring colleagues in data reporting and analytical best practices.

Service Strategy Analyst at Ather Energy, Jan 2024 - Mar 2025 · 1 yr 3 mos, Bengaluru, Karnataka, India

Sr. Operation executive at Whole9yards USA, Jun 2023 - Dec 2023 · 7 mos, Kolkata, West Bengal, India

Senior Operations Executive at Whole9yards USA, Jun 2023 - Dec 2023 · 7 mos, • Architect data-driven sales forecasting models for major e-commerce marketplaces to enhance inventory accuracy and minimize stockout risks. • Analyze return management workflows to identify root causes, implementing process improvements that reduce return rates and optimize gross margins. • Evaluate e-commerce performance metrics to provide actionable insights that guide leadership in reallocating budgets toward high-performing product categories. • Integrate sales projections with reverse logistics capacity to establish a unified operational strategy across fulfillment and returns.

Management Information System Executive at Chaizup Beverages LLP, Jul 2022 - Jun 2023 · 1 yr, Kolkata, West Bengal, India

Management Information System Executive at Chaizup Beverages LLP, Jun 2022 - Jun 2023 · 1 yr 1 mo, • Engineered automated end-to-end sales reporting pipelines within Google Workspace to eliminate manual processing and accelerate data delivery across regional teams. • Spearheaded the design and deployment of an enterprise-level Field Management System (FMS), establishing a centralized data infrastructure for real-time tracking of sales activities. • Executed deep-dive diagnostic analyses on regional performance metrics, identifying key drivers of success and operational gaps to optimize team output and target attainment. • Developed and operationalized custom automation frameworks that enhanced data integrity, standardized reporting logic, and maximized cross-functional workflow efficiency.

Operations Associate at BYJU'S, Feb 2022 - Mar 2022 · 2 mos, Bengaluru, Karnataka, India

Business Development Associate at BYJU'S, Jan 2021 - Feb 2022 · 1 yr 2 mos, Kolkata, West Bengal, India

Operations Officer at VFS Global, Jan 2018 - Dec 2020 · 3 yrs, Kolkata, West Bengal, India

Associate at VFS Global, Jan 2018 - Dec 2020 · 3 yrs, • Managed the end-to-end processing of high-volume documentation, ensuring strict adherence to compliance standards, embassy guidelines, and operational service level agreements. • Executed monthly root cause investigations and defect analyses to identify process inefficiencies, driving the implementation of corrective actions that significantly improved accuracy rates. • Optimized daily operational workflows, including stakeholder communications, queue management, and process oversight to ensure seamless throughput during peak cycles. • Led the rollout of new procedural frameworks and change management initiatives, facilitating team adoption of updated standards to enhance operational quality.

Education

Bachelor of Commerce, Accounting and Finance, University of Calcutta

High School Diploma, Business/Commerce, General, Loyola High School, Kolkata