DineshKumar Deenadayalan

4+ years of work experience

Jan 20242 yrs 2 mosFeb 2026

Performance Analytics: Analyzed operational and transactional data using SQL and Excel to monitor process performance, identify trends, and track key KPIs. Data Visualization & Dashboards: Built and maintained Power BI and Excel dashboards (Pivot Tables, VLOOKUP) to visualize productivity, error rates, and turnaround times for stakeholders. Data Processing: Leveraged Python (Pandas, NumPy) and Excel to perform data cleaning, transformation, and automated reporting. Process Automation: Automated recurring KPI reporting processes using Excel and Python, improving reporting efficiency and reducing manual effort. Process Optimization: Automated repetitive reporting tasks using complex formulas and collaborated with internal teams to identify and resolve workflow inefficiencies. Strategic Support: Delivered data-driven insights and reporting to support decision-making and continuous improvement of internal business metrics.

Dec 20212 yrs 1 moDec 2023

Policy & Data Management: Processed Auto and Property Insurance policies within a 24-hour TAT, ensuring 100% SLA compliance and high data accuracy (earning multiple ‘Star of the Month’ awards). Compliance & KYC: Conducted rigorous KYC checks and document verification (IDs, address proofs, policy forms) to ensure full adherence to regulatory guidelines. Analytics & Reporting: Utilized SQL to extract productivity data and managed bi-hourly performance reporting via Excel to track team output. Operational Leadership: Provided daily operational support and delivered process training/refresher courses to bridge knowledge gaps and improve team performance. Process Improvement: Collaborated with cross-functional teams to resolve policy discrepancies, support audits, and update process documentation.