Headline

L2 Production Support Engineer | Linux, SQL, PostgreSQL, Java Log Analysis | ITIL Incident, Problem & Change Management | Jira, AutoSys, Grafana | 70M+ Users, 99.9% Uptime | Immediate Joiner

About

I am a Production Support Engineer with 3+ years of experience supporting telecom and enterprise SaaS platforms in 24×7 production environments. My experience includes L2 application support, P1/P2 incident handling, Linux/Unix troubleshooting, Java and Log4j log investigation, SQL/PostgreSQL diagnostics, Bash scripting, monitoring, root cause analysis, deployment validation and SLA-focused operations. I have worked with tools and technologies including RHEL, Ubuntu, PostgreSQL, Apache Tomcat, Nagios, Zabbix, Prometheus, Amazon CloudWatch, Jira and Freshdesk. I have also contributed to operational documentation and automation through SOPs, runbooks and Bash scripts. Alongside my production support experience, I am strengthening my knowledge of REST API testing with Postman, Git/GitHub, Docker fundamentals, log-monitoring concepts and CI/CD workflows. I am interested in opportunities in L2/L3 Application Support, Java Production Support and Linux Operations where I can contribute to incident resolution, service reliability and continuous operational improvement. Open to relevant opportunities in Bengaluru, Hyderabad and relocation where suitable.

Location

Bengaluru

AI stack

claude

Work experience

Application Support Engineer at Logile, Inc., Jun 2025 - Oct 2025 · 5 mos, India, • Supported enterprise retail SaaS applications at L2, analyzing application and system logs to troubleshoot incidents and identify probable root causes. • Performed pre- and post-release health checks and log validation per SOPs; coordinated with Customer Success, Infrastructure and DBA teams to track incidents to resolution.

Operations Engineer at OnMobile Global Limited, May 2022 - Jan 2025 · 2 yrs 9 mos, Bengaluru, Karnataka, India, • Provided 24×7 Linux production support for large-scale telecom platforms, ensuring high availability and service continuity • Performed incident troubleshooting, root cause analysis (RCA), and escalations, minimizing downtime and maintaining SLA commitments • Improved PostgreSQL performance by ~20% through query analysis and optimization in production environments • Automated routine operational tasks using shell scripting, cron jobs, and patching procedures, reducing manual effort and human error • Maintained uptime targets through proactive monitoring, alerting, and on-call support

Education

Bachelor of Technology, Biju Patnaik University of Technology, Odisha