Headline

Senior QA / UAT Analyst | Banking Domain | Defect Management | Release Coordination | Production Validation

About

Banking and operations professional with 6+ years of experience in UAT, defect management, and customer support. Currently working as Senior Officer at DBS Bank, managing live verifications, defect triage, and production rollouts. Skilled in JIRA, manual testing, and chatbot QA with a strong focus on process improvement. Recognized 8 times as 'Best Team Leader' for consistent performance. Passionate about roles that bridge business and technology. Looking to grow in tech-aligned and strategic roles.

Location

Chennai

Work experience

Senior Officer at DBS Bank, Oct 2024 - Present · 1 yr 9 mos, India

Officer at DBS Bank, Mar 2023 - Jun 2025 · 2 yrs 4 mos, Chennai, Led and supervised Elite RM Support team along with app related issues, receiving 8 'Top Team Leader' awards for consistent performance excellence.  Improved turnaround time and service quality by optimizing query handling workflows.  Monitored SLA adherence and prepared performance reports for senior management.  Managed escalations and ensured effective resolution through cross-functional coordination.  Coached team members to enhance productivity and customer satisfaction metrics.

Assistant Officer at DBS Bank, May 2020 - Jun 2025 · 5 yrs 2 mos, Chennai, Tamil Nadu, India, Got Selected To DBS payroll from HCL based on performance and moved to level 2 in span of 1 year and now recently moved to chatbot team.

Senior Customer Service Executive at HCL (DBS), May 2019 - May 2020 · 1 yr 1 mo, Chennai, Tamil Nadu, India, Use to work for DBS bank and take Inbound calls of customer and answer their query end to end.

Junior Consultant at Golden Opportunities Pvt Ltd, Aug 2018 - Apr 2019 · 9 mos, Chennai, Tamil Nadu, India, I worked here as junior consultant.

Sales Officer at HDFC Bank, Oct 2016 - Aug 2018 · 1 yr 11 mos, India

Education

Master of Business Administration, Human resource management, Loyola College