---
title: "Dinakaran Karthikeyan - Assistant Manager in Ashford | Tal"
description: "Meet Dinakaran Karthikeyan, Business Analyst | Agile & Digital Transformation | Fintech · SaaS · Retail | SQL · Power BI · JIRA based in Ashford."
image: "https://tal.club/meet/dinakaran-karthikeyan/share-image"
---

# Dinakaran Karthikeyan on Tal

## Headline

Business Analyst \| Agile & Digital Transformation \| Fintech · SaaS · Retail \| SQL · Power BI · JIRA

## About

Business Analyst with 4\+ years translating complex operational and customer problems into structured requirements, clear decisions, and solutions technical teams can actually build\. At Goodwill Consultancy, I was the person clients called when something kept breaking and no one could explain why\. I investigated, documented patterns, mapped root causes, and turned ambiguous pain points into requirements the development team could act on\. Requirements elicitation, stakeholder translation, and discovery, done end to end\. Since then I have been deepening that foundation, completing a PG Certificate in Accounting & Finance at Queen's University Belfast and currently finishing an MSc in Business Management at Brunel University, London\. Alongside my studies, my role at Boots UK has kept me close to the work that matters: using Power BI and Tableau to turn operational noise into prioritized decisions, identifying process gaps, and bridging store operations with regional stakeholders\. What I bring to a BA role: → Requirements elicitation, root cause analysis, and process mapping across complex stakeholder environments → Data analysis using SQL, Power BI, and Tableau to drive evidence\-based decisions → Agile delivery with JIRA — user stories, backlog grooming, sprint ceremonies → Strong cross\-functional communication across business and technical teams in fintech and retail Based in Ashford — commuting into London\. Available immediately\. 📩 dinakarkarthick@gmail\.com

## Location

Ashford

## Work experience

Assistant Manager at Boots UK, Nov 2024 \- Present · 1 yr 7 mos, Greenford, Built and maintained Power BI and Tableau dashboards tracking sales, pharmacy throughput, and stock levels — enabling weekly data\-informed decisions across a team of 15\+\. Identified a gap in stock replenishment workflows using trend analysis; proposed and implemented a revised ordering process that reduced out\-of\-stock incidents by \~20%\. Introduced a structured feedback cycle for team performance reviews, improving coaching consistency and reducing service\-quality variance across shifts\. Led compliance audits and risk assessments across pharmacy operations, translating regulatory requirements into actionable team processes\. Acted as primary liaison between store operations and regional stakeholders, translating performance data into clear priorities for cross\-functional alignment\.

Business Analyst at Goodwill Consultancy Service, Aug 2019 \- Jul 2022 · 3 yrs, Chennai, Acted as primary point of contact for client escalations, conducting structured root cause analysis to identify recurring operational failures and translating findings into documented requirements for technical teams\. Elicited and mapped complex, ambiguous client pain points through discovery sessions and stakeholder interviews, producing process flows and requirement briefs that bridged business needs and technical delivery\. Identified and documented recurring failure patterns across client accounts, enabling development teams to prioritize fixes and reduce repeat issues, turning reactive firefighting into structured, evidence\-based problem\-solving\. Maintained clear audit trails of requirements, decisions, and change rationale throughout each engagement, ensuring full traceability from problem identification through to resolution\.

## Education

Master’s in accounting and Business management, Business Administration and Management, General, Brunel Business School

Post graduate certificate Accounting & Finance, Accounting, Queen's University Belfast

[View the original profile](https://tal.club/meet/dinakaran-karthikeyan)

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