---
title: "Dilith Dinesh - Customer Product Manager in Chennai | Tal"
description: "Meet Dilith Dinesh, Customer Product Manager @ Zuper | Built the Roofing vertical 0→1 | B2B SaaS | AI Products | Product Management based in Chennai. AI stack includes cursor, lovable, and n8n."
image: "https://tal.club/meet/dilith-dinesh/share-image"
---

# Dilith Dinesh on Tal

## Headline

Customer Product Manager @ Zuper \| Built the Roofing vertical 0→1 \| B2B SaaS \| AI Products \| Product Management

## About

I built Zuper's Roofing vertical from zero\. No playbook\. No reference implementation\. No standardised configuration\. I started as a Forward Deployed Engineer, living inside enterprise customer environments and watching real operational pain up close\. That ground\-level context is now how I do product\. I don't abstract from requirements docs; I build from what I've seen break\. What that looks like in practice: structured discovery with enterprise customers, messy workflow problems turned into clear PRDs and acceptance criteria, and AI\-assisted prototyping to validate direction before engineering commits a single cycle\. Two things I'm most proud of from the last two years: an AI\-powered internal tool that cut manual configuration effort by 95% \(3 hours to under 10 minutes\), adopted company\-wide; and a configuration architecture that reduced customer onboarding from 10\-12 weeks to 3\-4 weeks\. I work best in environments where the problem isn't fully defined and speed of learning matters\. If you're building in B2B SaaS or vertical software and want someone who thinks in systems, moves fast with AI tooling, and stays close to the customer, let's talk\.

## Location

Chennai

## AI stack

cursor

lovable

n8n

openai

## Work experience

Customer Product Manager at Zuper, Apr 2025 \- Present · 1 yr 4 mos, Chennai, Tamil Nadu, India, The role didn't exist until they created it for me: after a year of implementations, I'd become the person who kept turning customer chaos into product decisions, so they made it official\. I own the Roofing vertical's execution\. That means gathering requirements across accounts, writing the briefs and acceptance criteria, running UAT against how roofers actually work, and closing the loop with the frontline teams who live in the product daily\. I also run the feature request pipeline across all CX verticals: everything customers ask for flows through me before it reaches a Principal PM's backlog\. On the side of the desk, I build internal AI tools when process is the bottleneck\. The biggest is Checklist Builder, a generative AI product that cut onboarding effort by 90%\+ and removed a whole class of manual errors\. Turns out you can ship product without an engineering ticket if you're willing to build it yourself\. What this role taught me: the distance between what customers say and what they need is where product judgment lives\. Sitting between CX and Product means I practice closing that distance every day\.

Implementation Engineer at Zuper, Jun 2024 \- Apr 2025 · 11 mos, Chennai, Tamil Nadu, India, 40\+ implementations in 11 months, enterprise and SMB: roofing companies, property managers, pool services, precision agriculture, even a beekeeping business\. Eleven months of watching field service companies run their operations up close, which is an education no product course sells\. Most of the work was untangling: HubSpot that wouldn't talk to QuickBooks, NetSuite data flows held together by habit, onboarding steps that existed because nobody had asked why\. I became the internal go\-to for third\-party integrations because I kept volunteering for the messy ones\. Got tired of doing the same configuration by hand, so I started building n8n automations and AI tools to do it for me\. That habit of building my way out of repetitive work followed me into the product role\. This year is why Zuper handed me the Roofing vertical, and eventually why they created a product role for me\. You learn what software should do by sitting with the people it fails\.

Implementation Specialist Intern at Zuper, May 2024 \- Jun 2024 · 2 mos, Chennai, Tamil Nadu, India

Software Engineer Intern at Terawe Corporation, Jun 2023 \- Jul 2023 · 2 mos, Bengaluru, Karnataka, India, My first time inside a real company\. Two months in Bengaluru writing the Python backend for an automated data\-labeling tool, sitting with data scientists whose pipelines chewed through 10K\+ data points a day\. The code was the smaller lesson\. The bigger one was watching how engineering teams actually work: how things get scoped, argued over, cut, and shipped\. First time I saw the gap between what gets specced and what gets built\. I've been working in that gap ever since\.

Sales and PR Intern at DorkLab, Jan 2022 \- Feb 2022 · 2 mos, India

## Education

Bachelor of Technology \- BTech, Computer Science, Vellore Institute of Technology

High school, Carmel Higher Secondary School Chalakudy

[View the original profile](https://tal.club/meet/dilith-dinesh)

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