Headline

Data Analyst | Python · SQL · Machine Learning · Power BI-ready | 5+ Yrs Production Support → Data Analytics | Ex-Insurance Analyst

About

As a Production Support Engineer at EOX Vantage with over 5 years of experience, I focus on supporting internal teams, resolving queries, and managing data upload tasks using Talend Open Studio and Python. I am dedicated to leveraging automation tools to streamline processes and improve operational efficiency. My professional journey includes over 3 years as a Senior Analyst supporting insurance underwriters and contributing to the development of a stock management system in a prior role. With a focus on teamwork and expertise in Talend, Python, and UiPath, I am committed to delivering effective solutions and fostering collaboration to achieve organizational goals.

Location

Bengaluru

AI stack

anthropic apis

claude code

gemini

grok

meta

openai

Work experience

Production Support Engineer at EOX Vantage, 2021 - Apr 2026 · 5 y 3 mo, Bengaluru, Provided L2/L3 production support for CRM, QMS, Procurement, and HR applications in high-availability environments. Resolved an average of 10+ escalated incidents daily while maintaining 95% SLA adherence. Investigated and resolved database-related production issues using SQL queries, performance analysis, and log troubleshooting. Optimized slow-running SQL queries and supported database validation processes to improve system stability. Performed root cause analysis (RCA) and implemented preventive solutions to reduce recurring incidents. Supported zero-downtime deployments across App Build, AppTest, AppStage, and Production environments. Developed Python and Shell scripts for automation of repetitive support tasks. Provided 24/7 on-call support and collaborated with Development and Data teams for critical issue resolution.

Senior Analyst at EOX Vantage, Jun 2017 - Jun 2021 · 4 yrs 1 mo, Bangalore, INDIA, supporting insurance under writers

Software Developer at Comtel Servics Private LTD, Feb 2015 - Jul 2016 · 1 yr 6 mos, Mumbai, Maharashtra, contributed for the development of a stock management system

Education

Master of Computer Application, Computer Application, Saintgits College of Engineering, Pathamuttam

Bachelor’s Degree, Computer Science, College of Applied Science Puthupally