---
title: "Dikshit Sinha - Subject Matter Expert in Gurugram | Tal"
description: "Meet Dikshit Sinha, Subject Matter Expert at Acefone specializing in cloud communication solutions. based in Gurugram."
image: "https://tal.club/meet/dikshit-sinha/share-image"
---

# Dikshit Sinha on Tal

## Headline

Subject Matter Expert at Acefone specializing in cloud communication solutions\.

## About

Acefone leverages my expertise in cloud communication solutions, where I play a key role in architecting and optimizing telephony infrastructures tailored to client needs\. Collaborating with enterprise customers and internal teams, we implement API\-based CRM integrations to streamline workflows, enhance efficiency, and improve operational outcomes\. Backed by a BTech in Computer Science from Lovely Professional University, I bring a strong foundation in telephony systems and CRM integration\. My motivation lies in aligning technology with business goals, contributing actionable feedback for product improvement, and documenting technical best practices to empower teams and clients alike\.

## Location

Gurugram

## Work experience

Subject Matter Expert at Acefone, Jul 2025 \- Present · 1 yr, Gurugram, Haryana, India, Play a strategic role in architecting and optimizing cloud\-based communication solutions tailored to client needs\. Collaborate closely with internal teams and enterprise customers to deliver high\-performance telephony infrastructure aligned with business goals\. Manage API\-based integrations with CRMs and third\-party platforms to streamline communication workflows and enhance operational efficiency\. Contribute to product improvement by providing actionable feedback based on real\-world client use cases and industry trends\. Develop and maintain detailed documentation for system configurations, call flows, and telephony best practices\.

Sr\. Cloud Telphony Engineer at Acefone, Aug 2024 \- Jul 2025 · 1 yr, On\-site, Designing, implementing, supporting VoIP systems, resolving escalated issues, ensuring performance, integrating APIs, client consultation, and cross\-functional collaboration\.

Cloud Telephony Engineer II at Acefone, Jun 2022 \- Aug 2024 · 2 yrs 3 mos, On\-site, ● Integrated telephony services with the company's CRM system, enhancing agent productivity and customer satisfaction by enabling automatic call logging and screen\-pop functionality\. ● Troubleshoot If customer facing issue in inbound and outbound calls\. ● Knowledge of APIs and integration with telephony platforms\. ● Worked closely with cross\-functional teams to troubleshoot and resolve complex telephony issues, minimizing downtime and improving system reliability\. ● Provided end\-user support and training on telephony features, contributing to improved employee productivity and adoption\. ● Configure IP phones\. ● Experience in designing and implementing call routing strategies and interactive voice response \(IVR\) systems\.

Network Technical Support at Capgemini Engineering, Jun 2021 \- Jun 2022 · 1 yr 1 mo, Gurugram, Haryana, India, ● Working for client Ciena and troubleshooting Ciena software of Ciena devices with network related issue on Ciena software, upgrade and Installation of software\. ● To work on 6500 packet optical, 5400 devices\. ● To work on live network troubleshooting with follow\-through of lab replication and problem resolution\. ● Ensuring problem are satisfactorily resolved in a timely manner\. ● Conducted network performance tests and made necessary adjustments to optimize throughput and latency\. ●Provided technical support to end\-users, assisting with connectivity issues and network\-related inquiries\. ● Assisted in planning and executing regular network maintenance tasks, including software upgrades and patching\.

Client Relationship Executive at Sapient Services Pvt\. Ltd\., Sep 2019 \- Jan 2021 · 1 yr 5 mos, New Delhi, Delhi, India, ● To assess the actual loss and avoid false claims filed by the insured\. ● Investigate and confirm the cause of the loss, Assess the quantum of loss\. ● Determine the liability of the insurers within the framework of the policy conditions\. ● Conduct on\-site inspections to evaluate their risk proGles and determine the appropriate insurance coverage\. ● Collaborate with underwriters, claims adjusters, and clients to gather essential data for risk assessment and policy analysis\. ● Identify potential hazards, safety breaches, or insurance policy violations and recommend necessary risk mitigation measures\. ● Prepare detailed reports and documentation outlining survey, risk evaluations, and policy recommendations\. ● Conduct post\-loss investigations and contribute to claim settlement processes, providing valuable insights to aid in decision\-making\.

Trainee at Cisco Networking Academy, Jun 2016 \- Aug 2016 · 3 mos, Jalandhar, Punjab, India, Internship In CISCO for 2 months learnt about configuring router,hub and switches

## Education

Bachelor of Technology \- BTech, Computer Science, Lovely Professional University

10th, nazareth academy

[View the original profile](https://tal.club/meet/dikshit-sinha)

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