Dikshit Sinha
Subject Matter Expert at Acefone specializing in cloud communication solutions.
Gurugram
6+ years of work experience
Jul 20251 yrPresent
Gurugram, Haryana, India
Play a strategic role in architecting and optimizing cloud-based communication solutions tailored to client needs.
Collaborate closely with internal teams and enterprise customers to deliver high-performance telephony infrastructure aligned with business goals.
Manage API-based integrations with CRMs and third-party platforms to streamline communication workflows and enhance operational efficiency.
Contribute to product improvement by providing actionable feedback based on real-world client use cases and industry trends.
Develop and maintain detailed documentation for system configurations, call flows, and telephony best practices.
Aug 20241 yrJul 2025
On-site
Designing, implementing, supporting VoIP systems, resolving escalated issues, ensuring performance, integrating APIs, client consultation, and cross-functional collaboration.
Jun 20222 yrs 3 mosAug 2024
On-site
● Integrated telephony services with the company's CRM system, enhancing agent productivity and customer satisfaction by enabling automatic call logging and screen-pop functionality.
● Troubleshoot If customer facing issue in inbound and outbound calls.
● Knowledge of APIs and integration with telephony platforms.
● Worked closely with cross-functional teams to troubleshoot and resolve complex telephony issues, minimizing downtime and improving system reliability.
● Provided end-user support and training on telephony features, contributing to improved employee productivity and adoption.
● Configure IP phones.
● Experience in designing and implementing call routing strategies and interactive voice response (IVR) systems.
Jun 20211 yr 1 moJun 2022
Gurugram, Haryana, India
● Working for client Ciena and troubleshooting Ciena software of Ciena devices with network related issue on Ciena software, upgrade and Installation of software.
● To work on 6500 packet optical, 5400 devices.
● To work on live network troubleshooting with follow-through of lab replication and problem resolution.
● Ensuring problem are satisfactorily resolved in a timely manner.
● Conducted network performance tests and made necessary adjustments to optimize throughput and latency.
●Provided technical support to end-users, assisting with connectivity issues and network-related inquiries.
● Assisted in planning and executing regular network maintenance tasks, including software upgrades and patching.
Sep 20191 yr 5 mosJan 2021
New Delhi, Delhi, India
● To assess the actual loss and avoid false claims filed by the insured.
● Investigate and confirm the cause of the loss, Assess the quantum of loss.
● Determine the liability of the insurers within the framework of the policy conditions.
● Conduct on-site inspections to evaluate their risk proGles and determine the appropriate insurance coverage.
● Collaborate with underwriters, claims adjusters, and clients to gather essential data for risk assessment and policy analysis.
● Identify potential hazards, safety breaches, or insurance policy violations and recommend necessary risk mitigation measures.
● Prepare detailed reports and documentation outlining survey, risk evaluations, and policy recommendations.
● Conduct post-loss investigations and contribute to claim settlement processes, providing valuable insights to aid in decision-making.
Jun 20163 mosAug 2016
Jalandhar, Punjab, India
Internship In CISCO for 2 months learnt about configuring router,hub and switches
Education
Bachelor of Technology - BTech, Computer Science
Lovely Professional University
10th
nazareth academy
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