Diksha Singh profile photo 1 on Tal

Diksha Singh

Senior Software Engineer

Delhi

6+ years of work experience

Self-Employed
May 20233 yrs 2 mosPresent

India

• Partnered with clients to create customized dashboards, improving transparency and actionable insights. • Analysed customer data to identify trends, enhancing strategies for client retention and engagement. • Delivered innovative data solutions tailored to unique client needs, optimizing targeting strategies.
Incedo Inc.
Mar 202510 mosDec 2025

India

Data and AI
Nagarro
Feb 20222 yrs 9 mosOct 2024

Gurugram Tehsil, Haryana, India

• Lead my team spearheading ERP system management and process optimization, leveraging ServiceNow ITSM to enhance operational integrity • Designed and implemented robust ETL pipelines to process large datasets, leveraging Azure Databricks, PySpark, and SQL for efficient data ingestion and transformation. • Managed cloud-based storage solutions using ADLS Gen 2. • Applied Python and MySQL for predictive modeling and data-driven decision-making • Utilized Python, Power BI, Tableau, AI tools, Excel to analyze and manage data & to create dynamic dashboards and visualizations, enabling stakeholders to gain actionable insights. • Applied Agile methodologies and facilitated sprint planning to enhance team collaboration and project delivery timelines. • Designed scalable data pipelines and workflows to handle complex business requirements. • Led cross-functional teams to reduce response times by 20% while ensuring SLA compliance. • Designed customized training modules and knowledge base articles, training my team to increase productivity by 25%.
Teleperformance
Feb 20211 yrJan 2022

Gurugram, Haryana, India

• Provided L1/L2 technical support and troubleshooting for IT systems and applications. • Ensured SLA adherence while maintaining a 95% customer satisfaction rate. • Identified inefficiencies and recommended process improvements, increasing team efficiency by 10%.
Justdial
Nov 201910 mosAug 2020

Noida, Uttar Pradesh, India

• Optimized data retrieval processes, significantly improving client satisfaction and response times. • Delivered accurate and efficient data solutions, enhancing client retention.

Education

Manipal University Jaipur

Master of Business Administration - MBA, IT and Fi Tech

Manipal University Jaipur

20222 yrs2024
Singhania University

Master of Science - Zoolgy, Zoology/Animal Biology

Singhania University

20192 yrs2021

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Headline

Senior Software Engineer

About

Results-driven professional with almost 5 years of corporate and additional freelancing expertise in IT management, data analytics, engineering, and cloud technologies. Proficient in designing and implementing scalable data solutions leveraging tools like SQL, Python, PySpark, and Azure Databricks. Skilled in ETL processes, data modeling, and building data pipelines. Expertise in cloud storage solutions, data governance, and security using ADLS Gen 2 Demonstrates advanced capabilities in Power BI, Tableau, and Excel for data visualization and analysis. A proactive problem-solver with strong communication and collaboration skills, adept at leading cross-functional teams and implementing Agile methodologies to ensure efficient project delivery.

Location

Delhi

Work experience

Freelance Data Analyst & Consultant at Self-Employed, May 2023 - Present · 3 yrs 2 mos, India, • Partnered with clients to create customized dashboards, improving transparency and actionable insights. • Analysed customer data to identify trends, enhancing strategies for client retention and engagement. • Delivered innovative data solutions tailored to unique client needs, optimizing targeting strategies.

Senior Software Engineer at Incedo Inc., Mar 2025 - Dec 2025 · 10 mos, India, Data and AI

Senior Engineer at Nagarro, Feb 2022 - Oct 2024 · 2 yrs 9 mos, Gurugram Tehsil, Haryana, India, • Lead my team spearheading ERP system management and process optimization, leveraging ServiceNow ITSM to enhance operational integrity • Designed and implemented robust ETL pipelines to process large datasets, leveraging Azure Databricks, PySpark, and SQL for efficient data ingestion and transformation. • Managed cloud-based storage solutions using ADLS Gen 2. • Applied Python and MySQL for predictive modeling and data-driven decision-making • Utilized Python, Power BI, Tableau, AI tools, Excel to analyze and manage data & to create dynamic dashboards and visualizations, enabling stakeholders to gain actionable insights. • Applied Agile methodologies and facilitated sprint planning to enhance team collaboration and project delivery timelines. • Designed scalable data pipelines and workflows to handle complex business requirements. • Led cross-functional teams to reduce response times by 20% while ensuring SLA compliance. • Designed customized training modules and knowledge base articles, training my team to increase productivity by 25%.

Technical Specialist at Teleperformance, Feb 2021 - Jan 2022 · 1 yr, Gurugram, Haryana, India, • Provided L1/L2 technical support and troubleshooting for IT systems and applications. • Ensured SLA adherence while maintaining a 95% customer satisfaction rate. • Identified inefficiencies and recommended process improvements, increasing team efficiency by 10%.

iro in justdial at Justdial, Nov 2019 - Aug 2020 · 10 mos, Noida, Uttar Pradesh, India, • Optimized data retrieval processes, significantly improving client satisfaction and response times. • Delivered accurate and efficient data solutions, enhancing client retention.

Education

Master of Business Administration - MBA, IT and Fi Tech, Manipal University Jaipur

Master of Science - Zoolgy, Zoology/Animal Biology, Singhania University