Headline

Executive Virtual Assistant | Customer Success & Operations Specialist | 6+ Years Experience | Client Support & Executive Coordination for US-Based Firms

About

Customer Success & Operations professional with 6+ years of experience in high-growth environments. For the past 2 years, I have served as a dedicated partner to US-based leadership, bridging the gap between complex business operations and exceptional client experiences. I specialize in turning customer support from a 'cost center' into a 'retention engine.' My background in sales allows me to understand the client’s journey from the first touchpoint, while my 3+ years in dedicated support ensure that journey never ends. I thrive in remote, fast-paced settings where I can take full ownership of client relationships and operational workflows. Key Expertise: Customer Success Management (CSM) & Retention Strategy Cross-Cultural Communication (4+ years with North American Stakeholders) CRM & Support Tool Stack: HubSpot, Salesforce, Zendesk, Slack, Notion Executive Operations & Workflow Automation I am passionate about helping founders and teams scale by handling the 'human' side of their business with precision and empathy.

Location

Lucknow

Work experience

Executive Virtual Assistant - Client Servicing at Wing Assistant, May 2022 - Present · 4 yrs 2 mos, New Delhi

Customer experience associate at NAT HABIT, May 2021 - Apr 2022 · 1 yr, Gurgaon

Associate Talent Relations at talentrack.in, Nov 2019 - May 2021 · 1 yr 7 mos, Noida, India

Web Content Writer at Aadox, Jan 2018 - Mar 2018 · 3 mos, Lucknow, Uttar Pradesh

Kalhath Institute Lucknow at Kalhath Institute, Oct 2017 - Nov 2017 · 2 mos, Lucknow, Uttar Pradesh, I worked as Lead Research Intern in Kalhath Institute Workshop started by Human Centered Design in 2017. My work was field research & interview artisans, mind mapping & developing insights, data collection survey of zardosi artisans.

Education

Bachelor of Arts (Journalism and Mass communication), Journalism, Babu Banarasi Das (BBD) University

Korean Language Diploma, Korean Language and Literature, King Sejong Institute New Delhi