Diksha Daswani profile photo 1 on Tal

Diksha Daswani

Hiring Success Manager| Customer Success Manager| Ex-Multiplier & Rippling | Founding Team-DSLR | Ex- Byju’s | Ex- Amazon

Bengaluru

4+ years of work experience

RemoFirst
Jun 20264 mosPresent

United States

Multiplier
Apr 20251 yr 6 mosPresent

Bengaluru, Karnataka, India

-Owned client experience for high-value accounts, ensuring seamless onboarding and implementation journeys -Partnered cross-functionally to optimize workflows and reduce friction in customer processes -Delivered client training and onboarding programs, improving engagement and product understanding -Acted as the voice of the customer, influencing product improvements and feature enhancements -Supported the build-out of early-stage customer success frameworks and processes -Created internal knowledge content and documentation to support team alignment and operational efficiency -Developed help center articles and client-facing resources, improving self-serve adoption and reducing support dependency -Trained and onboarded new hires on product workflows and client handling, enabling faster ramp-up and consistency across teams
Multiplier
Feb 20265 mosJun 2026

India

-Manage a portfolio of enterprise and commercial accounts, owning end-to-end customer lifecycle from onboarding to long-term success of the ARR 100k$ range -Act as a strategic partner to key stakeholders, driving adoption and aligning product capabilities with business goals -Lead customer retention efforts, proactively identifying risks and executing mitigation strategies to ensure account stability -Handle high-priority escalations across global clients, collaborating with Product, Engineering, and Support for swift resolution -Drive account growth opportunities through upsell and cross-sell conversations within existing customer base -Deliver tailored enablement and onboarding sessions, ensuring strong product adoption across client teams -Contribute to improving internal processes and playbooks to scale customer success operations
Rippling
Sep 20231 yr 8 mosApr 2025

Hybrid

B2B Offboarding Assistance- -Assisted global customers with the offboarding process and addressed queries related to payroll selection, tax filings, and data download requests. -Collaborated with the engineering team to ensure seamless transition and resolution of these issues. -AI Deflection - Developed and implemented comprehensive help center articles to initiate AI deflection and communicate the process effectively to both customers and internal teams. Successfully increased deflection rates from 0% to 80% by conducting in-depth research on primary concerns and optimizing support content. -Customer Experience- Conducted research on customer churn and auto-renewal rates to understand the percentage of customers who fail to cancel their accounts on time. Collaborated with billing and engineering teams to implement a process that automatically terminates accounts when customers miss the cancellation deadline. This initiative aimed to reduce unwanted auto-renewals and enhance overall customer experience. -Reseller Revamp- Revamped the reseller termination process for Google Workspace, Dropbox, and 1Password to streamline account terminations. Collaborated closely with the Dropbox and 1Password teams to optimize procedures, resulting in a significant reduction of the termination turnaround time from two weeks to 24 hours. -New Hire Training- Developed training materials and conducted training sessions for new hires on the off-boarding process.
DSLR Technologies Private Limited
May 20221 yr 3 mosJul 2023

Bengaluru, Karnataka, India

-Customer Experience (CX) & Operations Manager Hired, trained, and managed Customer Service Executives to improve productivity, accuracy, and the overall customer experience. Worked closely with the tech team to develop an internal CRM that improved complaint resolution turnaround time (TAT) from 6 days to 2 days. Retained top talent through 1:1 coaching and performance evaluations, improving CSAT from 40% to 80% and reducing communication errors from 80% to 30%. Revised department schedules to maximize coverage during peak hours, increasing agent utilization and conversion percentages. -Growth & Community Manager Piloted the WhatsApp community initiative for the brand, ensuring a 10% conversion rate from a community of 300 members in M0 at 0 CAC. This success led to the decision to build multiple WhatsApp Communities for the brand, which now serves 2k members. -Influencer Manager Led high-ownership roles in a 0-1 startup, driving growth in Influencer Management. Onboarded and trained 10 live show influencers over a span of 6 months, managing 500+ streams. Analyzed and experimented with content flows, resulting in an average of 10k views and 100 orders per show at the end of the duration.
BYJU'S FutureSchool
Sep 20217 mosMar 2022

India

Identified Business opportunities using secondary research and route qualified appropriate leads to the sales team for future closure

Diksha’s AI Stack

claude code
claude code
claude
claude
gemini
gemini
notion
notion

Education

Bachelor of Engineering, Mechanical Engineering

Sinhgad college of engineering

20154 yrs2019

Junior college, Science

Brijlal Biyani Science College

Join Diksha and 10k+ other professionals on

Tal Boss

Tal is the app where bosses meet engineers & builders directly, without middlemen

Download Tal Boss

Diksha Daswani on Tal

Headline

Hiring Success Manager| Customer Success Manager| Ex-Multiplier & Rippling | Founding Team-DSLR | Ex- Byju’s | Ex- Amazon

About

Customer Success professional with experience driving client experience, operational efficiency, and scalable support systems in fast-paced SaaS environments. Currently in a Customer Success role at Multiplier, partnering with global clients across onboarding, payroll, compliance, and employee lifecycle management. I specialise in solving complex customer problems, managing escalations, and working cross-functionally with Product, Engineering, Finance, and Legal to deliver long-term solutions. I’m passionate about turning customer insights into process improvements and product enhancements. Previously at Rippling and as a founding team member at a startup, I’ve led initiatives that improved CSAT, reduced turnaround times, and scaled support through automation and knowledge systems. Focused on building seamless customer journeys, driving retention, and creating meaningful client impact.

Location

Bengaluru

AI stack

claude code

claude

gemini

notion

Work experience

Global- Hiring Success Manager at RemoFirst, Jun 2026 - Present · 4 mos, United States

Senior Client Experience Consultant at Multiplier, Apr 2025 - Present · 1 yr 6 mos, Bengaluru, Karnataka, India, -Owned client experience for high-value accounts, ensuring seamless onboarding and implementation journeys -Partnered cross-functionally to optimize workflows and reduce friction in customer processes -Delivered client training and onboarding programs, improving engagement and product understanding -Acted as the voice of the customer, influencing product improvements and feature enhancements -Supported the build-out of early-stage customer success frameworks and processes -Created internal knowledge content and documentation to support team alignment and operational efficiency -Developed help center articles and client-facing resources, improving self-serve adoption and reducing support dependency -Trained and onboarded new hires on product workflows and client handling, enabling faster ramp-up and consistency across teams

Customer Success Manager at Multiplier, Feb 2026 - Jun 2026 · 5 mos, India, -Manage a portfolio of enterprise and commercial accounts, owning end-to-end customer lifecycle from onboarding to long-term success of the ARR 100k$ range -Act as a strategic partner to key stakeholders, driving adoption and aligning product capabilities with business goals -Lead customer retention efforts, proactively identifying risks and executing mitigation strategies to ensure account stability -Handle high-priority escalations across global clients, collaborating with Product, Engineering, and Support for swift resolution -Drive account growth opportunities through upsell and cross-sell conversations within existing customer base -Deliver tailored enablement and onboarding sessions, ensuring strong product adoption across client teams -Contribute to improving internal processes and playbooks to scale customer success operations

Client Consultant- New products at Rippling, Sep 2023 - Apr 2025 · 1 yr 8 mos, Hybrid, B2B Offboarding Assistance- -Assisted global customers with the offboarding process and addressed queries related to payroll selection, tax filings, and data download requests. -Collaborated with the engineering team to ensure seamless transition and resolution of these issues. -AI Deflection - Developed and implemented comprehensive help center articles to initiate AI deflection and communicate the process effectively to both customers and internal teams. Successfully increased deflection rates from 0% to 80% by conducting in-depth research on primary concerns and optimizing support content. -Customer Experience- Conducted research on customer churn and auto-renewal rates to understand the percentage of customers who fail to cancel their accounts on time. Collaborated with billing and engineering teams to implement a process that automatically terminates accounts when customers miss the cancellation deadline. This initiative aimed to reduce unwanted auto-renewals and enhance overall customer experience. -Reseller Revamp- Revamped the reseller termination process for Google Workspace, Dropbox, and 1Password to streamline account terminations. Collaborated closely with the Dropbox and 1Password teams to optimize procedures, resulting in a significant reduction of the termination turnaround time from two weeks to 24 hours. -New Hire Training- Developed training materials and conducted training sessions for new hires on the off-boarding process.

Founding Team Member at DSLR Technologies Private Limited, May 2022 - Jul 2023 · 1 yr 3 mos, Bengaluru, Karnataka, India, -Customer Experience (CX) & Operations Manager Hired, trained, and managed Customer Service Executives to improve productivity, accuracy, and the overall customer experience. Worked closely with the tech team to develop an internal CRM that improved complaint resolution turnaround time (TAT) from 6 days to 2 days. Retained top talent through 1:1 coaching and performance evaluations, improving CSAT from 40% to 80% and reducing communication errors from 80% to 30%. Revised department schedules to maximize coverage during peak hours, increasing agent utilization and conversion percentages. -Growth & Community Manager Piloted the WhatsApp community initiative for the brand, ensuring a 10% conversion rate from a community of 300 members in M0 at 0 CAC. This success led to the decision to build multiple WhatsApp Communities for the brand, which now serves 2k members. -Influencer Manager Led high-ownership roles in a 0-1 startup, driving growth in Influencer Management. Onboarded and trained 10 live show influencers over a span of 6 months, managing 500+ streams. Analyzed and experimented with content flows, resulting in an average of 10k views and 100 orders per show at the end of the duration.

Business Development Executive at BYJU'S FutureSchool, Sep 2021 - Mar 2022 · 7 mos, India, Identified Business opportunities using secondary research and route qualified appropriate leads to the sales team for future closure

Education

Bachelor of Engineering, Mechanical Engineering, Sinhgad college of engineering

Junior college, Science, Brijlal Biyani Science College