Headline

Senior Analyst - Operations Management

About

An energetic, self motivated team member which hands on experience in Process Analysis, Integration and Customization. Expertise in preparing various documents.

Location

Pune Division

Work experience

Senior Analyst at Gallagher, Mar 2026 - Present · 4 mos

Analyst - Operations Management at Gallagher, Oct 2022 - Present · 3 yrs 9 mos, Pune, Maharashtra, India

Process Analyst at Gallagher, Oct 2022 - Present · 3 yrs 9 mos, Pune, Maharashtra, India, Roles & Responsibilities : • Productive in work, volume, speed, quality and consistency. • Responsible for preparing the documents (PRQ, SOI) as per tasks receives on the Simplex. • Basically, I am updating the Policy details of Insured on the tool called Acturis as per the Policy Documents provided by Insurer. • Preparing the PRQ/SOI documents for the Insurer post specific days/ months which includes the amendments in policy after renewal as per client requirements. • Sending completion mail to the onshore team after the completion of task noting the observations. • Track records in Excel Sheets for the future references. • Preparing Kaizens to help the process improvement. Giving multiple kaizen ideas related process which help to maintain quality and increase the production. • Giving presentation to the team whenever new updates added in the process to make the process easier.

Sales Representative at HDB Financial Services Ltd., Oct 2019 - Apr 2021 · 1 yr 7 mos, Pune, Maharashtra, India, Roles & Responsibilities: • Worked as a Branch Development Representative for 1.6 years • Daily interactions with customer for selling the HDFC Bank Products like Saving/Current Accounts, Fixed Deposits, Demat Accounts, Insurance Plans, Debit/Credit Cards, etc. • Provided customer support, including responding to inquiries and resolving issues. • Generated sales reports on a regular basis to track progress towards goals. • Collaborated and supported sales team to build sales pipeline. • Created awareness among the customers to not share any Account related details to any third person.

Education

Bachelor's degree, Computer Science, DR. D. Y. Patil Vidyapeeth (DPU)