Headline

Operations Analyst | SQL · Power BI · Generative AI | Automating Manual Processes Across Fintech, Pharma & Logistics

About

I reduced a weeks long process to 2 hours. Here's what else I've built. At Gocomet, I designed an AI-powered automation pipeline that cut rate processing by 96% using Generative AI and Macro-based workflows. That is what I do: find where time and data are being wasted, and fix it. At Hero Fincorp, I rebuilt MIS reporting end-to-end using SQL and Power BI — delivering 50%+ efficiency gains, 100% data transparency, and zero manual errors across leadership reporting. As an intern at Pfizer, I led BPM implementation across Malaysia and Singapore — surpassing targets by 160% and earning recognition.

Location

India

AI stack

claude code

claude

elevenlabs

gemini

n8n

openai

Work experience

Operations Analyst at GoComet, Jul 2026 - Present · 5 mos, Remote, Delivered a solution to a key strategic agribusiness account's most critical rate-onboarding challenge by building a GenAI and VBA macro workflow that converts non-standard carrier rate sheets into TMS-ready RFQ formats, cutting turnaround from weeks to 2 hours • Defined data-validation rules with internal and client teams, ensuring accurate rate data and enabling faster RFQ launches and shorter procurement cycles • Designed a Looker Studio dashboard on Freshdesk CRM data covering SLA adherence, ticket volume by client, ticket types and agent resolution time, cutting reporting time from 3 hours to 5 minutes (97%) • Turned dashboard insights into action by flagging high-volume clients, recurring issues and agent delays, supporting workload rebalancing and data-backed client service reviews

Associate Operation Analyst at Hero Fincorp, Jun 2025 - Jul 2026 · 1 yr 2 mos, New Delhi, Delhi, India, Improved operational visibility and process control by monitoring cheque issuance, customer handover TAT, interest charging, business reversals and business booking, supporting 100% RBI compliance through accurate tracking and daily reporting • Strengthened departmental performance management by analysing productivity across the Operations department, identifying workload gaps and performance trends, and contributing to an 80% improvement in unit productivity through data-driven monitoring • Developed operational volume forecasts for the Annual Operating Plan (AOP) using monthly trend analysis, supporting workforce planning, capacity management and resource allocation • Analysed customer demographics, interest-rate structures across loan categories and Prime Lending Rate (PLR) trends to generate business insights, while maintaining 100% database accuracy across critical customer and portfolio records • Automated MIS data preparation using SQL, reducing manual reporting effort by 50%, and developed Power BI dashboards for departmental productivity, monthly newsletters and bank-wise bounce analysis to enhance reporting efficiency and performance visibility

Management Trainee: Operation Analyst at Hero Fincorp, Jun 2024 - Jul 2025 · 1 yr 2 mos, New Delhi, Delhi, India

Customer Fulfillment Intern at Pfizer, Jul 2023 - Aug 2023 · 2 mos, Remote, Project: Standardization of Operations Process Across Pan India LSP •Comprehended Indian Logistics Service Provider procedures- and visualized end-to-end processes using Microsoft Visio for optimization. •Mapped and documented 4 key processes- within the Customer Fulfillment Team. •Developed standard operating procedures (SOPs)- to document and streamline processes, resulting in improved efficiency and consistency in operations.

Customer Fulfillment Intern at Pfizer, Apr 2023 - Jun 2023 · 3 mos, On-site, Project: Business Process Mapping for Malaysia and Singapore on Atlas Prime BPM. •Orchestrated Project Business Process Mapping for Malaysia and Singapore on Atlas Prime BPM. •Malaysia: Exceeded process targets by 180%, completing 9 out of 5. Achieved 7 out of 5 assigned SOP targets. •Singapore: Achieved 140% target completion, handling 7 out of 5 processes and effectively managing 4 out of 5 SOP targets. •Established and implemented SOPs for streamlined processes, exceeding S1 Atlas Prime BPM goals by 160%.

Sales Marketing Operations Intern at Tech Analogy, Dec 2022 - Jan 2023 · 2 mos, •Webinar Promotion: In the initial phase, actively participated in marketing a company webinar. Collaborated with 4 college clubs to ensure their attendance, contributing to the event's success. •Sales Achievement- In the second phase, focused on sales, successfully securing 1 course sale within a week, showcasing effective salesmanship and product knowledge. •Operational Excellence- In the final phase, demonstrated exceptional performance, clearing the promotion interview and earning the position of Team Lead.

Social Media Marketing Intern at Suvidha Foundation (Suvidha Mahila Mandal), May 2022 - Jun 2022 · 2 mos, India, •Increased Followers: Generated 20 new followers per week by effectively promoting the company on social media platforms. •LinkedIn Job Listings: Posted job openings on LinkedIn to attract talent and strengthen the company's online presence. •Community Involvement: Actively engaged in community initiatives, including assisting individuals in need and participating in tree-planting drives, amplifying our social impact efforts.

Education

Master of Business Administration - MBA, BML Munjal University

BCA, Computer Programming, Specific Applications, Gurunanak Institute of Technology 311

Public links

dibyanshi29.github.io: https://dibyanshi29.github.io/