Headline

Aspiring Data Scientist & ML Engineer | Python | SQL | Tableau | Power BI | ML | Generative AI

Location

Bangalore Urban

AI stack

claude

github copilot

langchain

langgraph

notion

ChatGPT

Work experience

Data Science Trainee at AlmaBetter, Nov 2024 - Present · 1 yr 10 mos

Associate - Global Account Operations at Toast, Dec 2023 - Nov 2024 · 1 yr, Bengaluru, Karnataka, India, •Identified billing gaps and collaborated with Finance, IT, and Customer Service teams to redesign the invoice format, improving clarity, enhancing user satisfaction, and reducing customer inquiries. •Developed comprehensive training materials to ensure effective knowledge transfer; proactively incorporated stakeholder feedback to keep content aligned with evolving business requirements. •Designed and implemented customer-focused workflows that reduced processing errors by 8% and strengthened support for business clients. •Partnered cross-functionally with Compliance, Finance, and Legal teams to ensure 100% adherence to regulatory and organizational standards.

Customer Success Manager at Pickcel - Cloud Digital Signage Solution, Sep 2022 - Oct 2023 · 1 yr 2 mos, Bengaluru, Karnataka, India

Customer Success Specialist at Tactopus, Dec 2021 - Aug 2022 · 9 mos, Bangalore Urban, Karnataka, India, Answer calls / Emails/ Chat professionally to provide information about products, processes, and services. Handle customer and educator escalations. Achieve best-in-class First-Time-Resolution rates and turnaround time for customer needs. Walk the extra mile to deliver customer delight and best-in-world customer satisfaction scores. Maintain customer relationships, case histories and documentation. Leave customers and educators feeling supported and delighted after every interaction and in turn, see the extent of the impact!

Founder's Team at Networth Corp, Apr 2021 - Jul 2021 · 4 mos, Bangalore Urban, Karnataka, India

Education

Bachelor's degree, Electronics and Communication, Vellore Institute of Technology