---
title: "Dibyajyoti Ghosh - Account Specialist in Bengaluru | Tal"
description: "Meet Dibyajyoti Ghosh, Account Specialist @ Deluxe | Client Servicing, Key Account Management based in Bengaluru."
image: "https://tal.club/meet/dibyajyoti-ghosh/share-image"
---

# Dibyajyoti Ghosh on Tal

## Headline

Account Specialist @ Deluxe \| Client Servicing, Key Account Management

## About

As an Account Specialist at Deluxe, I actively oversee end\-to\-end project lifecycles while ensuring adherence to timelines, specifications, and quality\. Collaborating with cross\-functional teams and international stakeholders, I facilitate cohesive project planning and execution\. My efforts focus on optimizing workflows, resolving issues proactively, and maintaining consistent quality assurance\. With a Bachelor of Engineering in Electrical and Electronics Engineering from Gauhati University, I bring a technical foundation to my expertise in client servicing, key account management, and process optimization\. I am motivated by the opportunity to streamline operations and deliver impactful results that align with organizational goals\.

## Location

Bengaluru

## Work experience

Account Specialist at Deluxe, May 2019 \- Present · 7 yrs 3 mos, On\-site, •Actively oversaw end\-to\-end project lifecycles, ensuring strict adherence to timelines, specifications and quality\. •Proactively managed client account workflows, accelerating delivery schedules, maintaining consistent quality assurance\. •Efficiently facilitated issue resolution and provided hands\-on troubleshooting support to mitigate project\-related risks\. •Diligently tracked project milestones, administered in\-depth research and budgets to ensure optimal resource utilization\. •Seamlessly liaised with cross\-functional teams and international stakeholders to drive cohesive project planning and execution\. •Systematically streamlined account processing and scheduling operations, enhancing overall efficiency and reducing turnaround time\. Key Achievements: •Played a key role in optimizing operational workflows, leading to a 15% increase in overall project and delivery efficiency\. •Consistently recognized for excellence with 3 times "Best Employee of the Quarter" awards, reflecting outstanding performance and dedication\.

Senior Account Coordinator at Deluxe, May 2019 \- Dec 2023 · 4 yrs 8 mos, Bengaluru, Karnataka, India

Senior Executive at Aegis Global, Mar 2018 \- May 2019 · 1 yr 3 mos, Bengaluru, Karnataka, India, •Successfully led cross\-functional team efforts to exceed stringent studio requirements and ensure flawless project execution\. •Consistently delivered multiple high\-priority client projects within tight deadlines, upholding exceptional quality standards\. •Strategically directed market expansion initiatives, aligning services with evolving customer needs and competitive trends\. •Effectively cultivated and nurtured key strategic partnerships to drive sustained business development and client retention\. •Thoroughly oversaw market research and trend analysis to support data\-informed business planning and positioning\. •Proactively implemented process improvements that enhanced customer service workflows and operational responsiveness\. Key Achievements: •Effectively executed market expansion strategies, resulting in a 10% increase in customer acquisition and overall client base growth\.

Technical Support Associate at Convergys, Sep 2017 \- Feb 2018 · 6 mos, Bengaluru, Karnataka, India, •Proactively facilitated technical support operations, delivering swift issue resolution and seamless escalation handling\. •Accurately diagnosed and resolved system\-level issues related to Windows OS and enterprise software environments\. •Efficiently provided Tier 1 support while collaborating with Tier 2 teams for high\-complexity escalations\. •Thoughtfully enhanced customer interactions by tailoring communication to diverse cultural backgrounds\. •Strategically developed structured troubleshooting protocols to streamline resolution workflows\. •Consistently ensured SLA compliance through diligent case management and follow\-up processes\.

## Education

Bachelor of Engineering \- BE, Electrical and Electronics Engineering, Gauhati University, Guwahati

[View the original profile](https://tal.club/meet/dibyajyoti-ghosh)

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