Headline

Operations Analytics @ Bistro | MBA in Business Analytics and Operations Management @ Thapar | NERIST| SQL • Python • Excel • Statistics • Power BI |

About

I am an Operations and Business Analytics professional with hands-on experience transforming operational data into business decisions. During my career, I have worked across operations, analytics, and process improvement, building dashboards, tracking KPIs, analysing operational performance, and identifying opportunities to improve efficiency. At Bistro, I developed centralised dashboards, automated operational reporting, tracked SOP compliance, analysed FSSAI audit trends, and supported leadership with data-driven insights across multiple locations. Previously, I optimised preventive maintenance schedules, reducing equipment downtime by 10%, and implemented safety reporting systems that reduced incidents by 14%. I completed an MBA in Business Analytics & Operations Management, where I strengthened my analytical skills through projects involving SQL, Python, Power BI, Tableau, and Excel. My work has included retail analytics, job market analytics, and supply chain analytics, with a focus on solving real business problems.

Location

Gurugram

AI stack

claude code

claude

gemini

hugging face

langchain

lovable

Work experience

Operations Analyst at Bistro, Dec 2025 - Jun 2026 · 7 mos, - Worked on operational analytics across 3 cities, analysing cross-kitchen datasets to identify performance trends, operational gaps and key drivers affecting day-to-day efficiency. Used SQL for data extraction and KPI-level analysis and Python for data transformation, cleaning and validation. Converted the analysed data into interactive Power BI dashboards that provided stakeholders with a consolidated view of operational KPIs and reduced reporting time by 40%. - Analysed FSSAI audit and compliance data by converting audit observations into structured datasets and applying data cleaning, validation and trend analysis using Python. Identified recurring compliance issues and patterns across operational activities, enabling the team to move from manually reviewing individual observations to a more data-driven approach for identifying problem areas and prioritising corrective actions. - Developed a centralised operational analytics and SOP compliance tracking system by consolidating KPI and compliance-related data into a structured reporting framework. Used performance trends and Root Cause Analysis (RCA) to identify recurring gaps, track corrective actions and monitor improvement over time. The system improved operational visibility and contributed to a 25% improvement in SOP compliance.

Intern at RAL Infosystems, Jul 2025 - Aug 2025 · 2 mos, • Worked within Oracle EPM Cloud and enterprise BI pipelines, building a foundational understanding of how large-scale data flows through analytics architecture to drive strategic decisions • Produced structured ERP/BI competency assessment reports, improving project team–stakeholder alignment and data readiness across engagements

Project Manager at Tapan Saha (Govt. Contractor), Agartala, Jul 2022 - Oct 2023 · 1 yr 4 mos, • Leveraged operational data and scheduling models to engineer preventive maintenance plans, reducing equipment downtime by 10% • Tracked and reported safety compliance metrics to senior stakeholders; data-informed corrective actions cut incidents by 14%

Intern at OTPC Training & Management Services, Dec 2019 - Jan 2020 · 2 mos, India

Education

Master of Business Administration, Business Analytics and Operations Management, Lm thapar school of management

Bachelor of Technology - BTech, Electrical Engineering Technologies/Technicians, North Eastern Regional Institute of Science and Technology (NERIST)

Public links

github: https://github.com/dibyajit-saha