Headline

Business Development & Growth Operations | I build growth strategies and ensure product excellence through ownership and analytical rigor.

About

​I don’t just follow a job description; I solve for the organization’s growth. My background is a mix of scientific precision, entrepreneurial grit, and tech execution. I’ve realized that whether you are analyzing a microbial culture, managing a business outlet, or onboarding a new SaaS client, the core requirement is the same: extreme ownership. The Journey So Far: •​ Scientific Foundation : With a post-graduate degree in Microbiology, I was trained to be meticulous. Today, I applied that same "microscope" to Manual Testing and Requirement Analysis, ensuring that every product release and client setup is logically sound and user-ready. •​ Entrepreneurial Grit : Right after my degree, I managed a business partnership for a cafe outlet. As a "one-man army," I handled staff, operations, and marketing. This taught me how to run a business from the ground up and handle the high-pressure reality of customer satisfaction. •​ Startup Growth & Product Management: Currently, I help a software startup scale by wearing multiple hats that bridge the gap between the product and the client: •​ Client Success & Onboarding: I manage the transition for new clients, understanding their unique business needs and customizing our SaaS platform to fit their workflow. I act as the vital bridge, translating client requirements into actionable feedback for the technical team. •​ Team Leadership & Training: I don’t just manage a creative team of designers and editors; I am responsible for training and onboarding new BDE hires, ensuring they meet company standards and contribute to our growth from day one. •​ Quality Assurance: I perform end-to-end Manual Testing, viewing the software through the lens of the client to ensure excellence. What I bring to the table: I thrive in the "unstructured." I see gaps in processes and build the systems to fill them. Whether it's sales, testing, or team management, my goal is to ensure the organization and the product succeeds. ​Core Expertise: SaaS Client Onboarding | Manual Testing | Team Leadership & Training | Requirement Gathering | Business Operations | Lead Generation

Location

Ahmedabad

Work experience

Client Relationship & Growth Operations Manager at SNB Innovations, May 2026 - Present · 5 mos, • Managing end-to-end SaaS client onboarding, understanding business workflows and configuring the platform accordingly • Acting as a bridge between clients and development team, translating requirements into actionable product inputs • Handling client support and issue resolution, identifying bugs and ensuring timely fixes • Performing manual testing and functional validation before product releases • Coordinating with cross-functional teams including design, content, and development for execution • Training and onboarding new team members to align with company processes and product understanding • Contributing to overall product improvement and operational efficiency

Business Development Executive at SNB Innovations, Oct 2025 - Apr 2026 · 7 mos, Product Growth: Driving sales for "QVOO" by identifying high-value leads and executing a full-funnel marketing strategy. Quality Assurance (QA): Performing end-to-end Manual Testing to identify bugs and improve user experience before product releases. Project Leadership: Managing a cross-functional team (Graphic Designer, Video Editor, BDE) to streamline content production and social media presence. Content Strategy: Conceptualizing and writing high-engagement content to strengthen the brand’s digital footprint.

Managing Partner at Chai Pilo, Apr 2024 - Jun 2025 · 1 yr 3 mos, Ahmedabad, Gujarat, India, Stepped into a partnership role to launch and scale the 3rd outlet of a growing cafe brand. Acted as a "one-man army" responsible for the entire lifecycle of the business unit. Operations Management: Handled 100% of daily operations, including supply chain, inventory control, and vendor relations. Team Leadership: Recruited, trained, and managed a full staff, ensuring high service standards and operational efficiency. Financial Oversight: Managed P&L, daily cash flows, and resource allocation to ensure the outlet's profitability. Business Growth: Executed local marketing and customer retention strategies to build a loyal client base from the ground up.

Twitter Trend Expert/PR advertisement at Freelance, Jan 2022 - Apr 2024 · 2 yrs 4 mos, Ahmedabad, Gujarat, India, • Assisted brands in achieving visibility by driving hashtags and campaigns onto Twitter India trending list. • Conducted market analysis and provided strategic exposure for clients, improving online brand reputation. • Strengthened requirement gathering & client-facing communication by working with diverse brands.

Event Project Manager at Freelance, Jan 2022 - Dec 2022 · 1 yr, Ahmedabad, Gujarat, India, • Oversaw event execution, client servicing, and vendor coordination. • Documented requirements, budgets, and timelines for multiple stakeholders, similar to project coordination. • Built strong negotiation, stakeholder management, and organizational skills.

Social media executive at Kalgi Creations, Jan 2022 - May 2022 · 5 mos, Gandhinagar, Gujarat, India, • Managed high-profile client accounts, PR campaigns, and content execution. • Coordinated with internal teams and clients to ensure alignment between requirements and deliverables. • Delivered measurable growth in engagement, highlighting the ability to analyze and report on KPIs.

Education

Master of Science - MS, Microbiology, Institute of Advanced Research, Gandhinagar

Bachelor's degree, Microbiology, General, SHREE SWAMINARAYAN NAIMISHARNYA COLLEGE OF SCIENCE, BHAVNAGAR