Headline

Operations | Swiggy

About

I'm someone who gets things done and keeps people happy while doing it. My background spans account management, client relations, B2C operations, and brand activations across food-tech, sports, wellness, and media. I've managed high-value client portfolios, led cross-functional teams, handled escalations, and built processes that actually stick all in fast-moving, consumer-first environments. I care deeply about the experience on the other side of every interaction. Whether it's resolving a client issue, coordinating between teams, or spotting a gap before it becomes a problem, I bring a mix of operational rigour and genuine people instinct to everything I do. Outside of work, I'm a national-level badminton player. That background has shaped how I think about performance, pressure, and showing up consistently.

Location

Bengaluru

Work experience

Crew at Swiggy, Sep 2025 - Apr 2026 · 8 mos, Served as the primary point of contact for premium clients, managing end-to-end account relationships and resolving high-priority service issues with speed and professionalism. Proactively identified recurring service gaps and championed process improvements that measurably enhanced client satisfaction metrics. Coordinated across internal teams to deliver seamless, on-time service for multiple high-value accounts simultaneously. Maintained detailed client communication logs and ensured consistent follow-through on commitments, building trust and long-term loyalty.

operations manager and HR at Maidan Sports, Jun 2025 - Nov 2025 · 6 mos, Trivandrum, Kerala, India, Overseeing daily academy operations, training schedules, and event coordination. Managing HR tasks: recruitment, onboarding, attendance, and staff communication. Handling player registrations, fee collections, and parent relations professionally.

Social media at News18 India, Jun 2024 - Jul 2024 · 2 mos, Trivandrum, Kerala, India

Education

Bachelor of Arts - BA, Journalism and english literature, Kristu Jayanti University

Bachelor of Arts - BA, Communication, Journalism, and Related Programs, Kristu Jayanti University