Headline

People Enabler | From Strategy to Scaled Execution | Leading Platforms & Business‑Critical Programs

About

I build and lead large‑scale programs where strategy turns into shipped, measurable business impact. With a foundation in Engineering and an MBA from IIM Kozhikode, I operate at the intersection of business strategy, technology, and execution, helping organisations move from ambitious plans to scalable reality. Over the last decade, I have led business‑critical programs across platforms, risk tech, e‑commerce, and omni‑channel ecosystems, working closely with Founders’ Offices, CIO orgs, and senior leadership at companies like Jio Platforms, Landmark Group, FYND, and Bottomline. My focus has consistently been the same: create clarity, drive execution, and deliver outcomes that move the business forward. What I do best: 🔹 Turn strategy into execution at scale I partner with leadership teams to shape strategic roadmaps, prioritise the right bets, and translate vision into execution plans that teams can actually deliver across complex, multi‑team environments. 🔹 Lead business‑first program management I don’t treat program management as tracking and reporting. I treat it as a business lever, owning outcomes, managing risk proactively, and ensuring programs deliver tangible value within time and budget. 🔹 Build and run operating models that scale From setting up Central PMOs to integrating multiple businesses under unified ways of working, I specialise in designing people, process, and governance models that reduce friction and enable scale. 🔹 Drive modern delivery with Agile, AI & data I have led transformations from Waterfall to Agile, implemented DevOps and CI/CD practices, and driven AI‑enabled initiatives—always with a practical, outcome‑driven mindset rather than framework adoption for its own sake. 🔹 Foster high‑ownership, high‑performance teams I believe strong execution comes from empowered people. I focus on creating environments where teams operate with clarity, accountability, and speed—especially in high‑stakes, ambiguous situations. If you are building or scaling platforms, navigating complexity, or looking for execution leadership that delivers real business results, let’s connect.

Location

Bengaluru

AI stack

claude code

Work experience

Global PMO, CFRM at Bottomline, May 2025 - Present · 1 yr 2 mos, Bengaluru, Karnataka, India, 📌 Role Context & Scope As Project Management Officer for Bottomline’s Risk business, I own portfolio‑level planning, execution oversight, and governance across the Cyber Fraud & Risk Management (CFRM) domain, supporting high‑stakes, enterprise‑grade product and delivery programs. 📊 Business & Portfolio Impact I partner closely with product, sales, and executive leadership to prioritise initiatives, sequence roadmaps, and align execution with business growth, customer commitments, and risk objectives. My role ensures leadership has clarity on delivery health, trade‑offs, and outcomes while enabling predictable execution in a regulated, enterprise SaaS environment. 🧭 Operating Model & Governance I define and run PMO operating rhythms, governance forums, and reporting frameworks that act as a single source of truth across Product, Engineering, Operations, and Professional Services. This structure enables strong visibility into dependencies, risks, and progress—supporting faster, better‑informed decision‑making at scale. 🚀 Execution Enablement By driving cross‑functional alignment and proactively managing risks and dependencies, I enable teams to deliver secure, scalable, and enterprise‑ready outcomes. My focus is on positioning governance as a business enabler, ensuring execution velocity while maintaining quality, compliance, and customer confidence.

Senior Business Program Manager at Fynd (Shopsense Retail Technologies Ltd.), Sep 2024 - May 2025 · 9 mos, Bengaluru, Karnataka, India, 📌 Role Context & Scope As Business Program Manager at FYND, I owned the Mind‑to‑Market transformation portfolio through the Impetus platform, leading strategy alignment, execution governance, and cross‑functional delivery for multiple Reliance Retail brands across Business, Product, and Engineering teams. 📊 Business & Portfolio Impact I partnered with senior business and leadership stakeholders to prioritise initiatives, sequence execution roadmaps, and translate transformation goals into measurable business outcomes, with a primary mandate to compress the Mind‑to‑Market cycle to ~30 days. This portfolio included the SHEIN India launch, delivered within an aggressive timeline, along with the scale‑up and enablement of other Reliance Retail brands on the platform. 🧭 Operating Model & Governance I established execution frameworks and operating rhythms that unified buying, planning, design, and go‑to‑market functions under a single Mind‑to‑Market operating model. As part of this transformation, I enabled the introduction of AI driven capabilities across demand planning, buying decisions, design support, and management reporting—bringing clarity, speed, and predictability to complex, cross‑brand operations. 🚀 Execution Enablement By driving tight cross‑functional alignment and actively managing risks and interdependencies, I enabled high‑velocity execution across concurrent brand initiatives. This ensured technology, including AI‑led solutions, acted as a direct business enabler, supporting faster launches, informed decision‑making, and sustained operational performance at scale.

Program Manager at Landmark Group, Jul 2023 - Sep 2024 · 1 yr 3 mos, Bangalore, 📌 Role Context & Scope As Program Manager at Landmark Group, I led enterprise‑scale program execution and PMO initiatives across the group’s e‑commerce businesses, including Lifestyle, Max, Home Centre, and Babyshop. I operated at a group level, owning cross‑functional coordination, execution oversight, and delivery governance across business and technology teams. 📊 Business & Portfolio Impact I partnered closely with the CIO’s Office and senior leadership to prioritise strategic initiatives, align execution with organisational goals, and enable predictable delivery across multiple brands. Key outcomes included the successful launch of Babyshop in India and the consolidation of fragmented initiatives into a coherent, execution‑ready portfolio aligned to growth and scale objectives. 🧭 Operating Model & Governance I established and ran a Central PMO, defining common operating models, governance structures, and execution standards across brands. This included harmonising people, processes, and tools, improving transparency into delivery health, dependencies, and risks, and creating a single execution framework for enterprise‑wide initiatives. This laid the foundation for repeatable, scalable execution across future enterprise initiatives. 🚀 Execution Enablement By driving strong cross‑functional alignment and proactively managing delivery risks, I enabled teams to execute complex, high‑impact initiatives such as AI‑enabled “Shop the Look” experiences, in‑store self‑checkout systems, and large‑scale platform integrations. My focus was on ensuring execution velocity while maintaining quality, stakeholder confidence, and long‑term scalability across multiple concurrent brand launches and scale‑up initiatives.

Project Management Officer (PMO), Central PMO at Jio, Sep 2017 - Jul 2023 · 5 yrs 11 mos, Mumbai, 📌 Role Context & Scope As part of the Jio Platforms Central PMO, I owned portfolio‑level program planning, execution oversight, and integration across multiple organisations and business units, supporting large‑scale, high‑impact initiatives spanning telecom, omnichannel retail, and digital platforms. 📊 Business & Portfolio Impact I partnered with C‑suite leadership and senior stakeholders to align strategic priorities, shape execution roadmaps, and ensure programs delivered measurable business outcomes. This included supporting the successful launch and scale‑up of B2B, B2C, and seller‑facing platforms, contributing to Jio’s rapid expansion across new‑commerce and omni‑channel ecosystems. 🧭 Operating Model & Governance I helped embed standardised PMO operating models and Ways of Working (WoW) across large, distributed organisations—bringing consistency to governance, planning, execution tracking, and risk management. This enabled leadership to maintain visibility and control across complex, multi‑portfolio environments. 🚀 Execution Enablement By driving cross‑functional collaboration across product, engineering, operations, and business teams, I enabled effective execution of large‑scale programs, special initiatives for Founders and CxOs, and organisation‑wide Agile and DevOps adoption. My focus was on ensuring scalable delivery, execution predictability, and continuous improvement at enterprise scale.

Software Engineer at Pie Infocomm Pvt. Ltd., May 2017 - Sep 2017 · 5 mos, Lucknow, Uttar Pradesh, India

Education

Master of Business Administration - MBA, Indian Institute of Management, Kozhikode

Bachelor of technology, Electronics and Communications Engineering, SHRI RAMSWAROOP MEMORIAL UNIVERSITY

Public links

linkedin.com: https://www.linkedin.com/in/dhruvsaxena4u/