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Dheeraj Sharma

Customer Success Manager at Project44 | Driving Growth, Building Trust and Delivering Exceptional Results

Bengaluru

3+ years of work experience

project44
Jan 20251 yr 10 mosPresent

Bengaluru, Karnataka, India

Strategic Customer Success Manager driving growth for 40+ Enterprise accounts totaling $3M ARR through high-touch advocacy and product-led growth strategies. I serve as a trusted advisor, accelerating time-to-value via tailored onboarding, consultative training, and proactive churn mitigation. By translating complex usage analytics into actionable insights, I unlock expansion revenue and lead high-stakes Executive Business Reviews (EBRs) that quantify ROI and secure long-term stakeholder alignment.
GoComet
Jan 20232 yrsDec 2024

Mumbai, Maharashtra, India

Customer Success Manager leading end-to-end onboarding and implementation for enterprise clients across India and APAC, managing a $500K+ portfolio and ensuring seamless adoption through clear communication and strong relationships. Acted as a strategic consultant by conducting needs analysis, defining success metrics, and co-creating tailored solutions with cross-functional teams.
The Shipping Corporation of India Ltd.
Jun 20222 mosJul 2022

Dheeraj’s AI Stack

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ChatGPT
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Education

VESIM - Vivekanand Institute of Management Studies and Research

MBA, Operations and Supply Chain Management

VESIM - Vivekanand Institute of Management Studies and Research

20212 yrs2023
Ramniranjan Jhunjhunwala College (Autonomous)

B.Sc, Computer Science

Ramniranjan Jhunjhunwala College (Autonomous)

20183 yrs2021

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Headline

Customer Success Manager at Project44 | Driving Growth, Building Trust and Delivering Exceptional Results

About

Customer-focused Customer Success Manager with a strong track record of building trusted client relationships, driving product adoption, and ensuring business value realization. Skilled in onboarding, stakeholder management, and cross-functional collaboration to reduce churn and increase customer satisfaction. Adept at conducting EBRs, identifying growth opportunities, and aligning success plans with customer goals.

Location

Bengaluru

AI stack

claude code

openai

replit

ChatGPT

Work experience

Customer Success Manager - North America at project44, Jan 2025 - Present · 1 yr 10 mos, Bengaluru, Karnataka, India, Strategic Customer Success Manager driving growth for 40+ Enterprise accounts totaling $3M ARR through high-touch advocacy and product-led growth strategies. I serve as a trusted advisor, accelerating time-to-value via tailored onboarding, consultative training, and proactive churn mitigation. By translating complex usage analytics into actionable insights, I unlock expansion revenue and lead high-stakes Executive Business Reviews (EBRs) that quantify ROI and secure long-term stakeholder alignment.

Customer Success Manager - India & APAC at GoComet, Jan 2023 - Dec 2024 · 2 yrs, Mumbai, Maharashtra, India, Customer Success Manager leading end-to-end onboarding and implementation for enterprise clients across India and APAC, managing a $500K+ portfolio and ensuring seamless adoption through clear communication and strong relationships. Acted as a strategic consultant by conducting needs analysis, defining success metrics, and co-creating tailored solutions with cross-functional teams.

Operations Management Intern at The Shipping Corporation of India Ltd., Jun 2022 - Jul 2022 · 2 mos

Education

MBA, Operations and Supply Chain Management, VESIM - Vivekanand Institute of Management Studies and Research

B.Sc, Computer Science, Ramniranjan Jhunjhunwala College (Autonomous)

Dheeraj Sharma - Customer Success Manager - North America in Bengaluru | Tal