---
title: "Dhaval Fatnani - Founding Product Operations & Systems Lead in Mumbai | Tal"
description: "Meet Dhaval Fatnani, Solutions Engineer & Product Ops @ KNOT | 12+ production internal tools shipped solo | Warehouse & last-mile systems at 1700+ shipments/day | Next.js · TypeScript · Supabase · Python · SQL based in Mumbai. AI stack includes claude code, claude, and codex. Explore public work li..."
image: "https://tal.club/meet/dhaval-fatnani/share-image"
---

# Dhaval Fatnani on Tal

## Headline

Solutions Engineer & Product Ops @ KNOT \| 12\+ production internal tools shipped solo \| Warehouse & last\-mile systems at 1700\+ shipments/day \| Next\.js · TypeScript · Supabase · Python · SQL

## About

I am responsible for the operations and systems at KNOT, a fashion quick\-commerce startup that offers 60\-minute try\-and\-buy delivery across Mumbai\. We have three dark stores that handle 1,200\+ orders and 1,700\+ delivery shipments daily across 30,000\+ SKUs, with a warehouse organisation of 100\+ people\. My role: I write the product specs our engineering team builds against, and I build the internal tooling they don't have the bandwidth for\. PRODUCT OPERATIONS I own our in\-house Warehouse Management System end to end — floor workflow design with operators, PRDs and FRDs, UAT, defect triage, rollout and handover\. I designed the serialised inventory lifecycle covering tracking, returns, barcode failures and tag reuse, taking order accuracy from frequent mis\-picks to near\-zero\. I also designed the rider dispatch batching logic, which encodes Mumbai\-specific constraints like building\-entry time, traffic windows and monsoon routing\. INTERNAL TOOLS — 12\+ shipped solo, no engineering handoff \- Procurement and serial governance dashboard — full vendor\-to\-payment workflow with role\-scoped access and a serial\-range reservation engine across three warehouses \(Next\.js 14, TypeScript, Supabase\) \- COD cash reconciliation — six\-state settlement machine from rider collection to bank deposit, with Razorpay webhook auto\-reconciliation \- GRN generator — barcode\-driven digital goods receipt; cut processing time by \~90% \- Bin location master — 4,578 bins with an audit layer that caught 23 naming conflicts before go\-live \- Android picker\-packer app, warehouse reporting dashboards, ticketing, rostering, rider payroll penalties STACK TypeScript, Next\.js, React, Python, SQL, PostgreSQL, Supabase, REST APIs, Android, Electron I'm most useful where operations and engineering meet\.

## Location

Mumbai

## AI stack

claude code

claude

codex

cursor

langchain

ollama

## Work experience

Founding Product Operations & Systems Lead at KNOT, Aug 2025 \- Present · 1 yr 2 mos, Mumbai, Maharashtra, India, • Led 0→1 design and scaling of end\-to\-end operations, including warehouse, inventory, and last\-mile delivery systems • Built and scaled operational infrastructure enabling 1,200\+ orders and 1,700\+ delivery shipments per day, with systems designed for significantly higher throughput • Owned product thinking and execution for in\-house WMS, designing inventory, order, and warehouse workflows • Built serialised inventory lifecycle systems, handling returns, barcode failures, and reuse across operational flows • Developed internal tools and automations \(ticketing, GRN, barcode, dashboards\) using APIs, scripts, and AI\-assisted development • Owned customer support and experience, converting support insights into system\-level improvements across ops • Translated real\-world operational challenges into scalable systems, bridging operations, product, and tech • Operated in a high\-ownership role working closely with founders \(EA → Ops → Systems\), driving business\-critical execution

Growth & Operations Specialist at KNOT, Feb 2025 \- Aug 2025 · 7 mos, Mumbai, Maharashtra, India, • Executed 0→1 setup of KNOT’s first dark store, establishing core warehouse and delivery operations • Built and implemented SOPs enabling 60\-minute apparel delivery across Mumbai • Managed logistics and brand coordination across 100\+ fashion labels • Developed inventory tracking processes and streamlined inbound shipments from brands • Led customer support and experience operations, ensuring fast issue resolution and high satisfaction • Collaborated with tech team on WMS development as a product liaison • Supported operational launch of the KNOT app and scaled operations to 400\+ orders/day

Growth & Strategy Associate at KNOT, Nov 2024 \- Jan 2025 · 3 mos, Bengaluru, Karnataka, India, • Identified and onboarded fashion brands targeting GenZ and young professionals • Supported early\-stage setup of KNOT’s first dark store in Mumbai • Contributed to initial SOPs and workflows for 60\-minute delivery operations

Associate Executive at Shvvet Enterprise, Jul 2024 \- Sep 2024 · 3 mos, Vadodara, Gujarat, India, • Developed tailored strategies for educational clients to enhance program effectiveness and client satisfaction\. • Collaborated with cross\-functional teams to align educational initiatives with business objectives\. • Monitored key performance metrics to inform strategic decisions, contributing to overall growth in educational offerings\.

Operations Specialist at Inagiffy, Mar 2024 \- Jul 2024 · 5 mos, Bengaluru, Karnataka, India, In my role, I effectively managed client relationships, working with various clients, including Motilal Oswal, to develop tailored strategies that addressed their specific needs\. I collaborated closely with cross\-functional teams to ensure alignment between growth strategies and business objectives, which enhanced client engagement and service delivery\. Additionally, I assisted in monitoring and analyzing key performance indicators \(KPIs\) to evaluate the effectiveness of growth initiatives, providing insights for continuous improvement\. I also created detailed reports on project performance, SEO metrics, and client feedback, which informed strategic decisions and contributed to overall success\.

MERN Stack Developer Intern at GeeksforGeeks, Feb 2024 \- Aug 2024 · 7 mos, Bengaluru, Karnataka, India, • Designed and implemented RESTful APIs for efficient data exchange between front\-end and back\-end applications\. • Leveraged MongoDB, Express\.js, React\.js, and Node\.js to build responsive web applications\. • Utilized Git for version control and collaborated with team members on various projects\.

Growth Intern at Inagiffy, Nov 2023 \- Mar 2024 · 5 mos, Vyara, Gujarat, India, • Implemented automation solutions at Inagiffy, boosting operational efficiency by 20%\. • Executed SEO strategies to enhance organic search rankings and online visibility\. • Streamlined workflows, reduced manual tasks, and optimized content for better results\.

Business Operations Intern at Nucleon Health, Aug 2022 \- Dec 2022 · 5 mos, Vadodara, Gujarat, India, • Analyzed and streamlined workflows at Nucleon Health to enhance operational efficiency\. • Supported data\-driven decision making by implementing strategies based on data analysis\. • Gained valuable insights into operational dynamics within the healthcare sector\.

## Education

Bachelor of Technology \- BTech, Computer Science and Engineering, Navrachana University

Science, Computer Science, Metas Adventist School

## Public links

- github: https://github\.com/dhavalfatnani
- dhavalfatnani\.vercel\.app: https://dhavalfatnani\.vercel\.app/

[View the original profile](https://tal.club/meet/dhaval-fatnani)

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