Headline

Solutions Engineer & Product Ops @ KNOT | 12+ production internal tools shipped solo | Warehouse & last-mile systems at 1700+ shipments/day | Next.js · TypeScript · Supabase · Python · SQL

About

I am responsible for the operations and systems at KNOT, a fashion quick-commerce startup that offers 60-minute try-and-buy delivery across Mumbai. We have three dark stores that handle 1,200+ orders and 1,700+ delivery shipments daily across 30,000+ SKUs, with a warehouse organisation of 100+ people. My role: I write the product specs our engineering team builds against, and I build the internal tooling they don't have the bandwidth for. PRODUCT OPERATIONS I own our in-house Warehouse Management System end to end — floor workflow design with operators, PRDs and FRDs, UAT, defect triage, rollout and handover. I designed the serialised inventory lifecycle covering tracking, returns, barcode failures and tag reuse, taking order accuracy from frequent mis-picks to near-zero. I also designed the rider dispatch batching logic, which encodes Mumbai-specific constraints like building-entry time, traffic windows and monsoon routing. INTERNAL TOOLS — 12+ shipped solo, no engineering handoff - Procurement and serial governance dashboard — full vendor-to-payment workflow with role-scoped access and a serial-range reservation engine across three warehouses (Next.js 14, TypeScript, Supabase) - COD cash reconciliation — six-state settlement machine from rider collection to bank deposit, with Razorpay webhook auto-reconciliation - GRN generator — barcode-driven digital goods receipt; cut processing time by ~90% - Bin location master — 4,578 bins with an audit layer that caught 23 naming conflicts before go-live - Android picker-packer app, warehouse reporting dashboards, ticketing, rostering, rider payroll penalties STACK TypeScript, Next.js, React, Python, SQL, PostgreSQL, Supabase, REST APIs, Android, Electron I'm most useful where operations and engineering meet.

Location

Mumbai

AI stack

claude code

claude

codex

cursor

langchain

ollama

Work experience

Founding Product Operations & Systems Lead at KNOT, Aug 2025 - Present · 1 yr 2 mos, Mumbai, Maharashtra, India, • Led 0→1 design and scaling of end-to-end operations, including warehouse, inventory, and last-mile delivery systems • Built and scaled operational infrastructure enabling 1,200+ orders and 1,700+ delivery shipments per day, with systems designed for significantly higher throughput • Owned product thinking and execution for in-house WMS, designing inventory, order, and warehouse workflows • Built serialised inventory lifecycle systems, handling returns, barcode failures, and reuse across operational flows • Developed internal tools and automations (ticketing, GRN, barcode, dashboards) using APIs, scripts, and AI-assisted development • Owned customer support and experience, converting support insights into system-level improvements across ops • Translated real-world operational challenges into scalable systems, bridging operations, product, and tech • Operated in a high-ownership role working closely with founders (EA → Ops → Systems), driving business-critical execution

Growth & Operations Specialist at KNOT, Feb 2025 - Aug 2025 · 7 mos, Mumbai, Maharashtra, India, • Executed 0→1 setup of KNOT’s first dark store, establishing core warehouse and delivery operations • Built and implemented SOPs enabling 60-minute apparel delivery across Mumbai • Managed logistics and brand coordination across 100+ fashion labels • Developed inventory tracking processes and streamlined inbound shipments from brands • Led customer support and experience operations, ensuring fast issue resolution and high satisfaction • Collaborated with tech team on WMS development as a product liaison • Supported operational launch of the KNOT app and scaled operations to 400+ orders/day

Growth & Strategy Associate at KNOT, Nov 2024 - Jan 2025 · 3 mos, Bengaluru, Karnataka, India, • Identified and onboarded fashion brands targeting GenZ and young professionals • Supported early-stage setup of KNOT’s first dark store in Mumbai • Contributed to initial SOPs and workflows for 60-minute delivery operations

Associate Executive at Shvvet Enterprise, Jul 2024 - Sep 2024 · 3 mos, Vadodara, Gujarat, India, • Developed tailored strategies for educational clients to enhance program effectiveness and client satisfaction. • Collaborated with cross-functional teams to align educational initiatives with business objectives. • Monitored key performance metrics to inform strategic decisions, contributing to overall growth in educational offerings.

Operations Specialist at Inagiffy, Mar 2024 - Jul 2024 · 5 mos, Bengaluru, Karnataka, India, In my role, I effectively managed client relationships, working with various clients, including Motilal Oswal, to develop tailored strategies that addressed their specific needs. I collaborated closely with cross-functional teams to ensure alignment between growth strategies and business objectives, which enhanced client engagement and service delivery. Additionally, I assisted in monitoring and analyzing key performance indicators (KPIs) to evaluate the effectiveness of growth initiatives, providing insights for continuous improvement. I also created detailed reports on project performance, SEO metrics, and client feedback, which informed strategic decisions and contributed to overall success.

MERN Stack Developer Intern at GeeksforGeeks, Feb 2024 - Aug 2024 · 7 mos, Bengaluru, Karnataka, India, • Designed and implemented RESTful APIs for efficient data exchange between front-end and back-end applications. • Leveraged MongoDB, Express.js, React.js, and Node.js to build responsive web applications. • Utilized Git for version control and collaborated with team members on various projects.

Growth Intern at Inagiffy, Nov 2023 - Mar 2024 · 5 mos, Vyara, Gujarat, India, • Implemented automation solutions at Inagiffy, boosting operational efficiency by 20%. • Executed SEO strategies to enhance organic search rankings and online visibility. • Streamlined workflows, reduced manual tasks, and optimized content for better results.

Business Operations Intern at Nucleon Health, Aug 2022 - Dec 2022 · 5 mos, Vadodara, Gujarat, India, • Analyzed and streamlined workflows at Nucleon Health to enhance operational efficiency. • Supported data-driven decision making by implementing strategies based on data analysis. • Gained valuable insights into operational dynamics within the healthcare sector.

Education

Bachelor of Technology - BTech, Computer Science and Engineering, Navrachana University

Science, Computer Science, Metas Adventist School

Public links

github: https://github.com/dhavalfatnani

dhavalfatnani.vercel.app: https://dhavalfatnani.vercel.app/