Dhaval Punwatkar
Building WMS @ Omniful | Tata 1mg | Zepto | BITS Goa
Navi Mumbai
5+ years of work experience
Sep 202510 mosPresent
Gurugram, Haryana, India
Feb 20241 yr 7 mosAug 2025
Gurugram, Haryana, India
* Led the setup of end-to-end supply chain systems for multiple hospitals, working closely with cross-functional teams and hospital administrators.
* Drove operational automation initiatives across a network of hospital warehouses, streamlining key workflows and inventory processes.
* Currently managing a long-term roadmap to replace third-party software used in hospital operations, including the planning, prioritization, and phased rollout of core features in our in-house platform.
Aug 20221 yr 5 mosDec 2023
Bangalore Urban, Karnataka, India
Driving the Acquisition & Activation strategies at Zepto, encompassing a range of areas from Website and Performance Marketing to Referral and Demand Shaping.
May 20211 yr 4 mosAug 2022
Bengaluru, Karnataka, India
• Piloted ”Credit Limit Revision Program” for credit-worthy users, which contributed 17% increase in monthly user expenditure.
• Launched an in-house CRM and automated 98% of support tickets by introducing flows like User Deactivation, Account Settings, Billing Date change and many others.
• Increased revenue from fees by 14% through UI/UX changes in Bill Payment flow.
• Increased transaction success rate by 26% by identifying breaking points and resolving them with Razorpay (4L+ users monthly).
• Built the entire dashboard and owned weekly reporting for metrics of the Checkout Page, App Engagement, Fees Revenue, App Rating, Emergency Cash product & Pay 1/3 product.
Aug 20205 mosDec 2020
Dhaval’s AI Stack
Education
Bachelor of Engineering - BE, Electronics And Instrumentation Engineering
Birla Institute of Technology and Science, Pilani
20174 yrs2021
10th Class
DAV Public School, New Panvel
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