---
title: "Dhatrri Gupta - Manager, Customer Success in New Delhi | Tal"
description: "Meet Dhatrri Gupta, Customer Success Leader | SaaS & FinTech | Retention & Churn Reduction | Lifecycle & Onboarding | Product Adoption | NRR, LTV & CS Strategy based in New Delhi. AI stack includes claude code, openai, and Fathom."
image: "https://tal.club/meet/dhatrri-gupta/share-image"
---

# Dhatrri Gupta on Tal

## Headline

Customer Success Leader \| SaaS & FinTech \| Retention & Churn Reduction \| Lifecycle & Onboarding \| Product Adoption \| NRR, LTV & CS Strategy

## About

As a Manager of Customer Success at Passionfruit, I focus on helping brands enhance their visibility on AI platforms\. With extensive experience in AI strategy, upselling & cross\-selling, and churn analysis, I collaborate with teams and clients to deliver impactful solutions that align with business objectives and improve customer engagement\. With over six years of experience across branding, account management, and customer success, my career spans leadership roles at companies like Landor and adidas\. I have worked on projects for industry\-leading brands, including The Coca\-Cola Company and Nestlé, and have contributed to global campaigns in diverse markets\. My mission is to bridge strategy and execution, enabling brands to thrive in dynamic, technology\-driven landscapes\.

## Location

New Delhi

## AI stack

claude code

openai

Fathom

Ideogram

## Work experience

Manager, Customer Success at Passionfruit, Dec 2025 \- Present · 10 mos, Helping brands increase their visibility on AI platforms\.

Senior Client Manager at Landor, Sep 2024 \- Aug 2025 · 1 yr, Gurugram, Haryana, India, Client \- The Coca\-Cola Company & Nestle

Adidas x Oliver \- Account & Project Manager at adidas, Apr 2024 \- Sep 2024 · 6 mos, Contract, Localisation for global brand campaigns for the Emerging Markets\(Turkey, Israel, EMS, India, EMC\) for Adidas across Shopper Marketing, Digital, App, OOH etc\.

Senior Account Manager at oddinary, Mar 2022 \- Apr 2024 · 2 yrs 2 mos, Delhi, India, Worked as a Brand Manager for multiple brands like Unilever, ITC, Hershey's, Kellogg's, ON, DeHaat, Kotex, Marico and many more Pitched and onboarded new leads for various projects ranging from Branding, Packaging and Comms\. Develop client proposals along with the project timelines Identify opportunity areas to upsell other services to existing clients Ensure a good client experience and smooth functioning between internal departments\. Work alongside the creative and strategy team to deliver the project end\-to\-end\. Manage multiple projects and ensure quality output aligned to the brief and meet timelines\.

Founder at Lezgo Digital, Mar 2020 \- Mar 2022 · 2 yrs 1 mo, India, Helping brands tell their tale and drive sales through impeccable design and marketing\. We work with Brands across continents serving different verticals from Fashion to Beauty, from F&B to FMCG, from Fintech to Travel, from Consumer Electronics to Medical\. Our prominent services include Branding, Packaging Design, Social Media Marketing, Web Development, Creative Photography\. Come drop us a "hi" at lezgodigital@gmail\.com and let's build your own brand\!

## Education

Bachelor's degree, Nottingham Trent University

[View the original profile](https://tal.club/meet/dhatrri-gupta)

```json
{
  "@context": "https://schema.org",
  "@graph": [
    {
      "@type": "Person",
      "@id": "https://tal.club/meet/dhatrri-gupta#person",
      "name": "Dhatrri Gupta",
      "url": "https://tal.club/meet/dhatrri-gupta",
      "image": "https://tal.club/meet/dhatrri-gupta/profile-photo.jpg",
      "description": "Meet Dhatrri Gupta, Customer Success Leader | SaaS & FinTech | Retention & Churn Reduction | Lifecycle & Onboarding | Product Adoption | NRR, LTV & CS Strategy based in New Delhi. AI stack includes claude code, openai, and Fathom.",
      "jobTitle": "Manager, Customer Success",
      "worksFor": {
        "@type": "Organization",
        "name": "Passionfruit"
      },
      "hasOccupation": {
        "@type": "Occupation",
        "name": "Manager, Customer Success"
      },
      "homeLocation": {
        "@type": "Place",
        "name": "New Delhi"
      },
      "alumniOf": [
        {
          "@type": "EducationalOrganization",
          "name": "Nottingham Trent University"
        }
      ],
      "knowsAbout": [
        "claude code",
        "openai",
        "Fathom",
        "Ideogram"
      ],
      "mainEntityOfPage": {
        "@id": "https://tal.club/meet/dhatrri-gupta#webpage"
      }
    },
    {
      "@type": "ProfilePage",
      "@id": "https://tal.club/meet/dhatrri-gupta#webpage",
      "url": "https://tal.club/meet/dhatrri-gupta",
      "name": "Dhatrri Gupta on Tal",
      "description": "Meet Dhatrri Gupta, Customer Success Leader | SaaS & FinTech | Retention & Churn Reduction | Lifecycle & Onboarding | Product Adoption | NRR, LTV & CS Strategy based in New Delhi. AI stack includes claude code, openai, and Fathom.",
      "dateModified": "2026-09-16T17:50:37.257Z",
      "isPartOf": {
        "@id": "https://tal.club/#website"
      },
      "mainEntity": {
        "@id": "https://tal.club/meet/dhatrri-gupta#person"
      },
      "primaryImageOfPage": {
        "@type": "ImageObject",
        "url": "https://tal.club/meet/dhatrri-gupta/profile-photo.jpg",
        "contentUrl": "https://tal.club/meet/dhatrri-gupta/profile-photo.jpg",
        "caption": "Dhatrri Gupta profile photo on Tal"
      },
      "inLanguage": "en-IN"
    }
  ]
}
```