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Dhatrri Gupta

Customer Success Leader | SaaS & FinTech | Retention & Churn Reduction | Lifecycle & Onboarding | Product Adoption | NRR, LTV & CS Strategy

New Delhi

6+ years of work experience

Passionfruit
Dec 202510 mosPresent

Helping brands increase their visibility on AI platforms.
Landor
Sep 20241 yrAug 2025

Gurugram, Haryana, India

Client - The Coca-Cola Company & Nestle
adidas
Apr 20246 mosSep 2024

Contract

Localisation for global brand campaigns for the Emerging Markets(Turkey, Israel, EMS, India, EMC) for Adidas across Shopper Marketing, Digital, App, OOH etc.
oddinary
Mar 20222 yrs 2 mosApr 2024

Delhi, India

Worked as a Brand Manager for multiple brands like Unilever, ITC, Hershey's, Kellogg's, ON, DeHaat, Kotex, Marico and many more Pitched and onboarded new leads for various projects ranging from Branding, Packaging and Comms. Develop client proposals along with the project timelines Identify opportunity areas to upsell other services to existing clients Ensure a good client experience and smooth functioning between internal departments. Work alongside the creative and strategy team to deliver the project end-to-end. Manage multiple projects and ensure quality output aligned to the brief and meet timelines.
Mar 20202 yrs 1 moMar 2022

India

Helping brands tell their tale and drive sales through impeccable design and marketing. We work with Brands across continents serving different verticals from Fashion to Beauty, from F&B to FMCG, from Fintech to Travel, from Consumer Electronics to Medical. Our prominent services include Branding, Packaging Design, Social Media Marketing, Web Development, Creative Photography. Come drop us a "hi" at lezgodigital@gmail.com and let's build your own brand!

Dhatrri’s AI Stack

claude code
claude code
openai
openai
Fathom
Fathom
Ideogram
Ideogram

Education

Nottingham Trent University

Bachelor's degree

Nottingham Trent University

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Headline

Customer Success Leader | SaaS & FinTech | Retention & Churn Reduction | Lifecycle & Onboarding | Product Adoption | NRR, LTV & CS Strategy

About

As a Manager of Customer Success at Passionfruit, I focus on helping brands enhance their visibility on AI platforms. With extensive experience in AI strategy, upselling & cross-selling, and churn analysis, I collaborate with teams and clients to deliver impactful solutions that align with business objectives and improve customer engagement. With over six years of experience across branding, account management, and customer success, my career spans leadership roles at companies like Landor and adidas. I have worked on projects for industry-leading brands, including The Coca-Cola Company and Nestlé, and have contributed to global campaigns in diverse markets. My mission is to bridge strategy and execution, enabling brands to thrive in dynamic, technology-driven landscapes.

Location

New Delhi

AI stack

claude code

openai

Fathom

Ideogram

Work experience

Manager, Customer Success at Passionfruit, Dec 2025 - Present · 10 mos, Helping brands increase their visibility on AI platforms.

Senior Client Manager at Landor, Sep 2024 - Aug 2025 · 1 yr, Gurugram, Haryana, India, Client - The Coca-Cola Company & Nestle

Adidas x Oliver - Account & Project Manager at adidas, Apr 2024 - Sep 2024 · 6 mos, Contract, Localisation for global brand campaigns for the Emerging Markets(Turkey, Israel, EMS, India, EMC) for Adidas across Shopper Marketing, Digital, App, OOH etc.

Senior Account Manager at oddinary, Mar 2022 - Apr 2024 · 2 yrs 2 mos, Delhi, India, Worked as a Brand Manager for multiple brands like Unilever, ITC, Hershey's, Kellogg's, ON, DeHaat, Kotex, Marico and many more Pitched and onboarded new leads for various projects ranging from Branding, Packaging and Comms. Develop client proposals along with the project timelines Identify opportunity areas to upsell other services to existing clients Ensure a good client experience and smooth functioning between internal departments. Work alongside the creative and strategy team to deliver the project end-to-end. Manage multiple projects and ensure quality output aligned to the brief and meet timelines.

Founder at Lezgo Digital, Mar 2020 - Mar 2022 · 2 yrs 1 mo, India, Helping brands tell their tale and drive sales through impeccable design and marketing. We work with Brands across continents serving different verticals from Fashion to Beauty, from F&B to FMCG, from Fintech to Travel, from Consumer Electronics to Medical. Our prominent services include Branding, Packaging Design, Social Media Marketing, Web Development, Creative Photography. Come drop us a "hi" at lezgodigital@gmail.com and let's build your own brand!

Education

Bachelor's degree, Nottingham Trent University