Headline

Client Experience Specialist | Bachelor of Arts in Journalism

About

Client support professional with over 5 years of experience in the U.S. healthcare sector, focused on client retention, patient support, and issue resolution. Known for improving satisfaction, reducing churn, and streamlining workflows in fast-paced environments. Skilled in handling high-volume communication, resolving escalations, and collaborating across teams to enhance service delivery. Tools I’ve worked with include Epic, Intercom, Help Scout, and more.

Location

Chennai

Work experience

Client experience specialist at Mindbloom, Jul 2023 - Present · 2 yrs 11 mos, United States

Client Partner at Access Healthcare Services, Apr 2021 - Sep 2022 · 1 yr 6 mos, Remote

Patient Care Coordinator at Catalyst Corporate Services Pvt Ltd, Mar 2020 - Mar 2021 · 1 yr 1 mo, Chennai, Tamil Nadu, India

Education

Bachelor of Arts - BA, Journalism, DG Vaishnav college