About
Operations & Hospitality Leader with 7+ years of international experience across the UK, UAE and India. My career has taken me from luxury hospitality in London to large-scale facilities and customer operations in Dubai, where I’ve led teams of 120+ and supported environments serving 100,000+ daily visitors. My experience spans operations leadership, workforce planning, vendor and SLA management, customer experience, HSE, quality, cost control and pre-opening operations. I’ve worked across some of the world’s most demanding hospitality and premium retail environments, including Emaar, The Peninsula, Dorchester Collection and Accor. I’m particularly interested in opportunities at the intersection of operations, hospitality, tourism, customer experience, business development and innovation. I’m now looking to take my international operations experience into a broader management/business role, particularly within Malaysia and Southeast Asia. Core areas: Operations Leadership | Hospitality | Customer Experience | Business Development | Vendor Management | Workforce Optimisation | Service Excellence | Pre-opening | HSE | SLA Governance | Cost Control | Innovation
Work experience
Operations Manager at Off Court Social Club, Jun 2026 - Present · 3 mo, Bengaluru
Assistant Manager - Soft FM | Dubai Mall | Dubai Hills Mall at Emaar, Jul 2025 - May 2026 · 11 mos, Dubai, United Arab Emirates, Deliver premium customer experience across high-footfall luxury retail environments through proactive service management Manage end-to-end service delivery, coordinating between vendors, contractors, and internal stakeholders Handle VIP interactions, escalations, and service recovery, ensuring high satisfaction levels Conduct structured inspections and audits, implementing corrective actions to maintain service and presentation standards Manage vendor and contractor performance, including deep cleaning programs and specialized operational projects Optimize manpower planning, zone allocation, and workflow efficiency across large-scale operations Ensure compliance with health, safety, and operational policies across multi-zone assets
Assistant Housekeeping Manager at Grosvenor House Suites, Jan 2024 - Apr 2025 · 1 yr 4 mos, London Area, United Kingdom, In my role as Assistant Housekeeping Manager, I led the daily operations of the housekeeping department, ensuring compliance with luxury hospitality standards across guest accommodations and public areas. I supervised and developed a diverse team, fostering a culture of excellence and accountability. My focus on maintaining elite service standards in line with Forbes Travel Guide and LQA benchmarks ensured exceptional guest satisfaction. I also managed VIP guest experiences, coordinating personalized services and resolving issues promptly to create memorable stays. Achievements: I successfully directed procurement and inventory management of premium guest amenities, maintaining high-quality standards while controlling departmental expenses. My leadership contributed to a cohesive team environment, enhancing overall operational efficiency and guest service delivery.
Housekeeping Supervisor (Pre-opening Team) at The Peninsula Hotels, Jan 2023 - Jan 2024 · 1 yr 1 mo, Greater London, England, United Kingdom, As a core member of the pre-opening team, I contributed to establishing operational readiness for a prestigious property comprising 190 guest suites and 25 luxury residences. I facilitated comprehensive training programs for room attendants and porters on LRA standards, embedding service excellence from day one. My responsibilities included conducting detailed room inspections and supervising housekeeping operations to ensure alignment with brand expectations. Achievements: My efforts in training and operational setup played a crucial role in achieving high service standards from the outset, contributing to the hotel's successful launch.
Ultimate Leaders Programme - Supervisor at Coworth Park at Dorchester Collection, Jun 2022 - Jan 2023 · 8 mos, Ascot, England, United Kingdom, I oversaw a designated section of the housekeeping team, upholding uncompromising standards of cleanliness and guest room readiness. My role involved liaising with various departments to ensure seamless coordination and delivery of exceptional guest experiences. I applied leadership skills developed through the Dorchester Collection’s Ultimate Leader Program, contributing to team development and operational excellence. Achievements: My leadership and coordination
Front office Associate at Novotel at Accor, Sep 2021 - Jun 2022 · 10 mos, City Of Southampton, England, United Kingdom
Reservation agent at Novotel/Ibis/Ibis Budget at Accor, Jul 2021 - Sep 2021 · 3 mos, City Of Southampton, England, United Kingdom
Front office Associate at Mercure White Hart Hotel at Accor, May 2021 - Jul 2021 · 3 mos, Salisbury, England, United Kingdom
