---
title: "Dhanush Hegde - Salesforce Administrator in Bengaluru | Tal"
description: "Meet Dhanush Hegde, Salesforce service cloud consultant || Trailhead Ranger || 3 x Salesforce Certified || 6x Superbadges based in Bengaluru. AI stack includes claude."
image: "https://tal.club/meet/dhanush-hegde-1/share-image"
---

# Dhanush Hegde on Tal

## Headline

Salesforce service cloud consultant \|\| Trailhead Ranger \|\| 3 x Salesforce Certified \|\| 6x Superbadges

## About

I am a results\-driven Salesforce Service Cloud Consultant with a strong focus on customer service transformation\. During my professional journey, I have had the privilege of working closely with a single client from a specific industry\. This unique experience has allowed me to gain in\-depth knowledge of their customer service operations and deliver exceptional experiences to their customers\. By understanding their specific needs and challenges, I have successfully streamlined their processes, implemented customized solutions, and achieved remarkable results in terms of customer satisfaction and operational efficiency\. Key Skills and Expertise: Customer Service Transformation: I have partnered with organizations to drive customer service transformation initiatives\. By assessing existing processes, identifying pain points, and implementing innovative solutions, I have helped businesses achieve operational excellence and elevate their customer satisfaction levels\. Contact Center Management: I possess a deep understanding of contact center management principles and best practices\. I can assist organizations in optimizing their contact center operations, including agent productivity, call routing strategies, and workforce management\. Case Management: I am proficient in configuring and customizing Service Cloud's robust case management functionalities\. From designing case assignment rules to implementing escalation processes, I ensure efficient and timely resolution of customer inquiries and issues\. Knowledge Management: I excel in implementing knowledge management solutions within Service Cloud\. By organizing and structuring knowledge articles, I empower agents and customers to find relevant information quickly, reducing resolution times and enhancing self\-service capabilities\. Omni\-Channel Routing: I have experience in configuring and optimizing Service Cloud's Omni\-Channel feature\. By intelligently routing customer inquiries across multiple channels, such as phone, email, chat, and social media, I ensure a seamless and personalized customer experience\. Entitlements and SLAs: I specialize in designing and implementing entitlement management processes within Service Cloud\. By defining service level agreements \(SLAs\), entitlement rules, and milestones, I help organizations meet customer expectations and achieve service excellence\. Certifications: Salesforce Associate Certified Microsoft Azure Data Fundamentals

## Location

Bengaluru

## AI stack

claude

## Work experience

Salesforce Administrator at Calpion Inc\., Apr 2025 \- Present · 1 yr 7 mos, Bengaluru, Karnataka, India

Salesforce Consultant at Visionet Systems Inc\., Oct 2022 \- Apr 2024 · 1 yr 7 mos, Bengaluru, Karnataka, India

Intern at Visionet Systems Inc\., Mar 2022 \- Jun 2022 · 4 mos, India, During my internship, I had the opportunity to gain practical experience in various areas, including: Salesforce Core: I had hands\-on experience creating Lightning Web Components \(LWC\) and Aura components\. I learned how to develop and customize Salesforce functionality to meet specific business requirements\. Apex Development: I created Apex classes to manipulate data within the Salesforce platform\. This included data retrieval, manipulation, and implementing business logic using Apex programming\. Security and Access Management: I gained proficiency in creating permission sets, profiles, and roles within Salesforce to ensure secure access and data integrity\. This involved configuring user permissions and defining data visibility rules\. Web Development: I applied my knowledge of HTML and CSS to create web forms and enhance user interfaces\. I gained an understanding of HTML tags and how to structure web content effectively\. SQL Database: I had exposure to working with SQL databases, learning about data retrieval, manipulation, and querying\. This provided insights into database management and data\-driven decision\-making\. Java: I acquired foundational knowledge in Java programming during my internship, which provided me with a broader perspective on software development and enhanced my problem\-solving skills\. Overall, my internship experience allowed me to apply theoretical knowledge in a practical setting, gaining valuable skills in Salesforce Core, web development, SQL database management and Java\. I am excited to continue building on this experience and further contribute to projects in these areas\.

## Education

Bachelor of Engineering \- BE, Computer Engineering, Mangalore Institute of Technology and Engineering, Mangalore, India

[View the original profile](https://tal.club/meet/dhanush-hegde-1)

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