Headline

Program Management | Project Management | SaaS Delivery | FinTech & Payments | Agile | SDLC | Release Management | PMP®

About

Technology Delivery and Project Management professional with 11+ years of experience across FinTech, SaaS, Banking and Payments, specializing in Project & Program Management, Release Management, stakeholder leadership and delivery governance. Currently working at Zeta, driving technology delivery for complex banking and payment initiatives involving Product, Engineering, QA, SRE, Customer Engagement and external stakeholders. My role covers customer intake, release governance, sprint and delivery tracking, dependency management, risk mitigation, production readiness, UAT coordination and go-live execution. I bring hands-on experience across payment ecosystem integrations and enterprise initiatives involving NPCI, ACS, Issuer Host, SecureNXT, certification, compliance and production release coordination. My strength is bringing structure to complex cross-functional initiatives, identifying delivery risks early, aligning stakeholders and driving execution toward predictable outcomes. Previously, I have worked across project management, client delivery, business operations and Agile environments within FinTech and SaaS organizations, giving me a broad understanding of technology delivery from customer and business requirements through execution and production. Core strengths: • Project & Program Management • Technology Delivery & Release Management • Agile & SDLC • Stakeholder & Escalation Management • FinTech / Payments Domain • Risk & Dependency Management • UAT & Production Readiness • Jira & Confluence I am particularly interested in opportunities across Program Management, Technical Program Management, Project Management and Technology Delivery, where I can lead complex cross-functional initiatives and drive measurable business and delivery outcomes.

Location

Greater Bengaluru Area

AI stack

claude code

codex

ChatGPT

Work experience

Project Manager ll at Zeta, Jun 2025 - Present · 1 yr 4 mos, Bengaluru, • Drive end-to-end release governance and execution tracking for enterprise fintech platform initiatives. • Coordinate with Product, Engineering, QA, SRE, Customer Engagement, and external stakeholders for intake planning, release alignment, and delivery execution. • Manage governance calls, dependency tracking, production readiness, sign-offs, and escalation management. • Drive sprint and release predictability through committed vs delivered tracking, blocker management, and execution visibility. • Prepare executive governance dashboards, KPI reports, and leadership status summaries. • Handle enterprise implementation programs involving NPCI, ACS, Issuer Host, Secure NXT, and certification readiness. • Manage cross-functional dependencies and critical delivery blockers across multiple teams to ensure timely execution. • Coordinate Showroom/UAT handovers, deployment alignment, and production readiness activities for enterprise fintech initiatives.

Project Manager at AgilePoint, Dec 2021 - May 2025 · 3 yrs 6 mos, Bengaluru, - Led end-to-end delivery for a Business Process Management and Automation Platform, coordinating developers, designers, product managers and other cross-functional stakeholders. - Delivered 5 major platform updates and enhancements, improving platform usability and expanding product capabilities. - Partnered with senior management to align product roadmap, priorities and delivery plans with customer feedback, market needs and business objectives. - Coordinated Engineering, Design, QA and Marketing teams to drive execution of cross-functional product initiatives. - Managed stakeholder engagement, gathering requirements and feedback, facilitating decision-making and maintaining alignment across teams. - Owned the release management lifecycle, coordinating beta testing, defect resolution, documentation updates and production launches to ensure smooth and timely releases. - Achieved an 80% reduction in post-launch issues through structured release planning, validation and readiness management. - Managed key client relationships, translating customer feedback and business needs into actionable product and delivery priorities. - Managed the product team budget and resource allocation, balancing delivery priorities with financial constraints and productivity goals. - Developed product documentation and training materials to support internal enablement, customer onboarding and post-release adoption.

Project Program Coordinator at Wibmo, Feb 2019 - Nov 2021 · 2 yrs 10 mos, Bangalore Urban, • Coordinated project sprints and developed comprehensive roadmaps for successful project delivery. • Led daily standups, ensuring effective communication and task assignment among internal teams. • Monitored project progress, proactively addressing issues to maintain timelines and quality. • Organized and facilitated meetings with team members and stakeholders to align project goals.

Senior Client Serving Executive at Infibeam, Dec 2017 - Feb 2019 · 1 yr 3 mos, • Provided on-site support at the Government e-Marketplace, ensuring seamless project delivery activities. • Collaborated closely with the project manager to facilitate project execution and client satisfaction. • Engaged with clients to define requirements and objectives, ensuring alignment with project goals. • Managed task delegation among team members while tracking and resolving client-reported bugs promptly.

Client Serving Executive at Infibeam, Dec 2014 - Nov 2017 · 3 yrs, • Assisted the project manager in coordinating project activities and timelines. • Liaised with clients to define requirements, ensuring clarity in project scope and objectives. • Delegated tasks effectively to team members, fostering collaboration and efficiency. • Monitored and tracked client-reported bugs, ensuring timely resolutions and client satisfaction.

Education

Master of Business Administration (M.B.A.), Marketing and Human Resource Management, bangalore university

Bachelor of Commerce - BCom, Finance, General, M S Ramaiah Institute of Management