---
title: "Dhanrekha Gaikwad - Assistant Manager in Mumbai | Tal"
description: "Meet Dhanrekha Gaikwad, Finance professional pursuing an MBA in FinTech with a Commerce background (B.Com, M.Com) and 3.5+ years of customer service experience. Seeking growth in core financial services. based in Mumbai."
image: "https://tal.club/meet/dhanrekha-gaikwad/share-image"
---

# Dhanrekha Gaikwad on Tal

## Headline

Finance professional pursuing an MBA in FinTech with a Commerce background \(B\.Com, M\.Com\) and 3\.5\+ years of customer service experience\. Seeking growth in core financial services\.

## Location

Mumbai

## Work experience

Assistant Manager at HDFC securities, Mar 2024 \- Jul 2024 · 5 mos, Mumbai, Maharashtra, India, ➢ Ensured smooth handling of customer transactions and service requests ➢ Resolved client issues related to trading and investment accounts ➢ Communicated with clients via calls and emails to provide timely support ➢ Maintained high customer satisfaction through professional and accurate service ➢ Stayed updated on systems and products to deliver effective solutions

Senior Customer Service Executive at PlatinumOne Business Services Pvt\. Ltd\., May 2022 \- Feb 2024 · 1 yr 10 mos, Mumbai, Maharashtra, India, In the role of Senior Customer Service at PlatinumOne Business Services, responsibilities included leading a team to ensure exceptional customer experiences\. This position involved addressing complex customer inquiries and resolving issues efficiently\. Continuous training and development of team members were a focus, alongside monitoring performance metrics to drive improvement\. The role emphasized collaboration across departments to enhance service quality and operational effectiveness\.

Custom service executive at Gynoveda, Apr 2020 \- Nov 2021 · 1 yr 8 mos, Mumbai, Maharashtra, India, During the tenure as a Customer Service Executive at Gynoveda FemTech, responsibilities centered on providing high\-quality support to customers\. Engaging with clients to understand their needs and resolving their queries was paramount\. The role required effective communication and problem\-solving skills to ensure customer satisfaction\. Additionally, collaborating with the team to improve service processes and increase efficiency was a key aspect\.

## Education

Master of Business Administration \- MBA, Fintech, Ajeenkya D Y Patil University

M\. Com, Commerce, Valia College of Arts,Commerce And Science

[View the original profile](https://tal.club/meet/dhanrekha-gaikwad)

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