Dhanrekha Gaikwad
Finance professional pursuing an MBA in FinTech with a Commerce background (B.Com, M.Com) and 3.5+ years of customer service experience. Seeking growth in core financial services.
Mumbai
3+ years of work experience
Mar 20245 mosJul 2024
Mumbai, Maharashtra, India
➢ Ensured smooth handling of customer transactions and
service requests
➢ Resolved client issues related to trading and investment
accounts
➢ Communicated with clients via calls and emails to provide
timely support
➢ Maintained high customer satisfaction through
professional and accurate service
➢ Stayed updated on systems and products to deliver
effective solutions
May 20221 yr 10 mosFeb 2024
Mumbai, Maharashtra, India
In the role of Senior Customer Service at PlatinumOne Business Services,
responsibilities included leading a team to ensure exceptional customer
experiences. This position involved addressing complex customer inquiries
and resolving issues efficiently. Continuous training and development
of team members were a focus, alongside monitoring performance metrics
to drive improvement. The role emphasized collaboration across
departments to enhance service quality and operational effectiveness.
Apr 20201 yr 8 mosNov 2021
Mumbai, Maharashtra, India
During the tenure as a Customer Service Executive at Gynoveda FemTech,
responsibilities centered on providing high-quality support to customers.
Engaging with clients to understand their needs and resolving their queries
was paramount. The role required effective communication
and problem-solving skills to ensure customer satisfaction. Additionally,
collaborating with the team to improve service processes and increase
efficiency was a key aspect.
Education
Master of Business Administration - MBA, Fintech
Ajeenkya D Y Patil University
20242 yrs2026
M. Com, Commerce
Valia College of Arts,Commerce And Science
20222 yrs2024
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