Dhanashree Katare
Specialist| Technical Support | Quality & Data Analytics Aspirant
India
1+ year of work experience
May 20262 mosPresent
Nagpur, Maharashtra, India
I am currently working as a Specialist at Hexaware Technologies in the Amazon Seattle Process. I have hands-on experience in support operations, process handling, troubleshooting, and ensuring quality-driven outcomes.
Previously, I worked in Microsoft Technical Support, where I gained strong experience in resolving technical issues, system troubleshooting, and handling customer queries professionally. I also have experience in operations support and quality-focused roles, which helped me develop strong communication, analytical thinking, and problem-solving skills.
I am actively working towards building my career in Quality, Audit, Process Excellence, and Data Analytics roles. I am eager to learn and grow in an environment where I can contribute to improving process performance and customer experience.
May 20257 mosNov 2025
Jaipur, Rajasthan, India
I’m currently working as a Technical Support Specialist in the Microsoft process (Teleperformance) helping customers troubleshoot Windows and Office365 issues. I’m passionate about tech, cloud computing, and improving user experience through efficient troubleshooting.
Jun 20242 mosJul 2024
This Chatbot project highlights my skills in HTML, CSS, and JavaScript, demonstrating my proficiency in front-end development and creating user-friendly web applications.
Feb 20242 mosMar 2024
Bengaluru, Karnataka, India
As a web developer intern , i worked under the taskhead and learnt to manage tume with real time projects.
Nov 20233 mosJan 2024
Worked as a tech-support intern.
Responsibilities: Managed technical tasks and issues assigned by a supervisor.
Skill Development: Developed skills in technical support and troubleshooting, effectively addressing challenges.
Education
B.Tech, Information Technology
Kavikulguru Institute of Science And Technology
20184 yrs2022
Bachelor of Engineering - BE, Information Technology
Rashtrasant Tukadoji Maharaj Nagpur University, Nagpur
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