Headline

Program Manager | Operations Excellence | Strategy & Analytics | Process Improvement | Supply Chain | Cross-functional Leadership | Ex-Amazon | Quick Commerce

About

Program Manager with 6+ years of experience across Amazon and Swiggy, leading cross-functional programs, operational excellence initiatives, and process improvement projects. Experienced in driving business growth through data-driven decision-making, stakeholder management, analytics, and scalable process optimization. My expertise includes: • Program & Project Management • Operations Excellence • Process Improvement • Data Analytics (SQL, Excel) • KPI & Dashboard Development • Cross-functional Stakeholder Management • Risk Management & Governance • Supply Chain & Quick Commerce Operations I'm passionate about solving complex business problems, improving customer experience, and delivering measurable business impact. I'm open to Program Manager, Strategy, Operations Excellence, and Business Operations opportunities.

Location

Bengaluru

AI stack

claude

gemini

openai

Work experience

Growth Manager at Swiggy, Oct 2025 - Present · 1 yr, On-site, -Manage growth and performance across multiple cities in Kerala and Karnataka, driving data-backed decision-making. -Conduct daily root cause analysis on city performance metrics to identify growth drops and operational bottlenecks. -Collaborate with Delivery Operations and POD teams to diagnose issues and implement corrective actions. -Monitor key business metrics and translate insights into actionable strategies to improve city-level performance. -Engage with external stakeholders to support onboarding initiatives and strengthen supply-side capabilities. -Lead and launch strategic projects aimed at accelerating growth and improving operational efficiency. -Build and deploy AI-driven dashboards to automate reporting and enable faster decision-making.

Manager Program Management at Haqdarshak, Mar 2025 - Oct 2025 · 8 mos, Hybrid, • Leading cross-functional program execution and risk management. • Analysing Zoho Analytics dashboards to drive data-led improvements. • Publishing key performance reports and leading project review calls at CPO level to address challenges and support strategic decision making. • Acting as the data SPOC across projects and coordinating with internal teams. • Reporting impact to funders and partners via dashboards and periodic updates.

Program Manager I at Amazon, Jul 2023 - Mar 2025 · 1 yr 9 mos, On-site, • Managed the Middle Mile transportation controllership space, focusing on cost accuracy, timely payments, and operational efficiency across NA (US & CA) regions. • Managed transportation cost accuracy and timely payments for 59 NA carriers, handling a $200M monthly spend. • Acted as the POC for month-end closures and contributed to key insights during monthly business reviews. • Created an automated QuickSight dashboard with alerts to flag data issues and drive visibility. • Prevented $1M+ in overpayments per month by optimizing cost validation and implementing controls. • Drove process improvements and stakeholder alignment across finance, tech, and carrier teams.

controllership specialist at Amazon, Jan 2021 - Jul 2023 · 2 yrs 7 mos, Hyderabad, Telangana, India

Quality Specialist at Amazon, Jul 2019 - Jan 2021 · 1 yr 7 mos, Hyderabad, Telangana, India

Education

Bachelor of Technology, Computer Science, SAHRDAYA COLLEGE OF ENGG

Bachelor of Technology, Computer Engineering, APJ Abdul Kalam Technological University