---
title: "Devjyoti Jana - Virtual support associate in Kolkata | Tal"
description: "Meet Devjyoti Jana, Attended Omdayal Group of Institutions 275 based in Kolkata."
image: "https://tal.club/meet/devjyoti/share-image"
---

# Devjyoti Jana on Tal

## Headline

Attended Omdayal Group of Institutions 275

## About

I’m a Technical & Customer Support Specialist with a strong foundation in Computer Science \(B\.Tech\) and practical experience resolving complex software, hardware, and network issues\. I combine analytical problem\-solving with empathy\-driven communication to deliver fast, reliable, and high\-quality support experiences\. My expertise spans multichannel support \(chat, email, voice\), CRM tools Amazon systems, and process optimization to enhance customer satisfaction and team efficiency\. I take pride in transforming challenges into opportunities for improvement — whether by refining workflows, updating knowledge bases, or proactively preventing repeat issues\. During my tenure at Amazon, I managed 80\+ customer queries daily, maintained a 95% satisfaction rate, and contributed to process improvements that reduced response time by 12% and repeat tickets by 18%\. These experiences strengthened my ability to balance technical accuracy with clear, empathetic communication\. Currently pursuing the Google IT Support Professional Certificate, I continue to expand my technical knowledge and leadership in customer experience excellence\. I’m passionate about ensuring technology works seamlessly for people — and helping teams deliver support that builds trust, efficiency, and long\-term loyalty\.

## Location

Kolkata

## Work experience

Virtual support associate at Amazon, Jul 2023 \- Nov 2023 · 5 mos

Virtual customer support associate at Amazon, Jul 2023 \- Nov 2023 · 5 mos

## Education

Bachelor of Technology \- BTech, Computer science and engineering, Omdayal Group of Institutions 275

[View the original profile](https://tal.club/meet/devjyoti)

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