Headline

Project & Process Management Specialist | B2B & Key Account Consultant | Skilled in Compliance, Corporate Communication, Workflow Optimization, & Stakeholder Engagement

About

As a results-oriented Project Management and Process Development Specialist, I bring a strong record of optimizing workflows, enhancing compliance, and driving business efficiencies across diverse industries. With hands-on experience in managing complex projects, work sites, and teams, I am adept at coordinating multi-departmental efforts to deliver impactful outcomes, from labor and material management to compliance enhancement. My recent roles have honed my expertise in strategic process flows and implementation, demonstrated by my contributions to high-stakes projects that improved key metrics. Highlights include: ● Compliance & Process Optimization: Spearheaded a compliance project at Typito Technologies, elevating the license compliance rate from 30% to 90% within 8 months and reducing liability by 90% in EPF & ESIC processes. By fostering strong collaborations between compliance, finance, and IT, I implemented streamlined processes and compliance mapping strategies, contributing to long-term efficiency and compliance. ● Key Account & Stakeholder Engagement: With over 3,700 notices managed and an impressive track record in maintaining critical compliance data, I excel at facilitating communication between clients, stakeholders, and internal teams, ensuring clarity and alignment on project objectives. ● Project Management & Documentation: From managing projects worth INR 3 Crores to maintaining meticulous records for licenses, pay registers, and notices, I excel at delivering complex projects on time and within budget. My role at Quess Corp underscored my project and labor management skills, further solidifying my ability to work on high-value projects effectively. In addition to technical expertise, I am dedicated to fostering client and team relationships that drive results. Whether improving operational efficiency or enhancing customer satisfaction, I am passionate about creating solutions that support organizational growth and client success. I look forward to leveraging my project management and B2B consulting skills in a role where I can continue to streamline operations, foster compliance, and build enduring partnerships

Location

Bengaluru

AI stack

claude code

gemini

perplexity

ChatGPT

Microsoft Copilot

Wispr Flow

Work experience

Senior Executive - Compliance | Internal Products & Programs at Quess Corp Limited, Apr 2025 - Present · 1 yr 5 mos

Executive - Compliance | Internal Products & Programs at Quess Corp Limited, Jan 2023 - Apr 2025 · 2 yrs 4 mos, Pan-India Process Optimization and Compliance Enhancement ● Compliance Optimization: Enhanced license compliance metrics from 30% to 90% over eight months by implementing a structured compliance mapping strategy and fostering streamlined internal communication. ● Process Flow Development: Developed and implemented process flows that reduced EPF & ESIC liability by 90% within ten months, in collaboration with compliance, finance, and external regulatory bodies. ● Data Management & Automation: Spearheaded the creation of a Contract Labour Regulation Act Licenses and ESIC Accident Tracker Module, optimizing compliance data management and ensuring accuracy through team training. ● Notice and Litigation Management: Successfully managed over 3,700+ notices by categorizing them per organizational vertical and ensuring resolution through a robust tracking platform, which improved closure rates significantly. ● Knowledge Transfer & Stakeholder Engagement: Actively participated in knowledge transfer sessions during company demerger, ensuring smooth operational continuity and supporting key account stakeholders through structured communication.

Customer Experience Consultant at Typito, May 2022 - Jan 2026 · 3 y 8 mo, Remote, Customer Success & Product Insights, Digital Engagement ● User Requirement Collection: Bridged the gap between user needs and technical solutions by reporting user requirements to the technical team, contributing to product development aligned with customer feedback. ● Performance Optimization: Improved response time metrics by 50% within seven months, enhancing user satisfaction and streamlining support processes. ● Content Strategy Execution: Increased blog signups by 10% and impressions by 2 million in three months, enhancing the company’s digital footprint and contributing to brand engagement.

Gramin Dak Sevak at Department of Posts, Sep 2020 - May 2022 · 1 yr 9 mos, Chengannur, Kerala, India, Financial Security and Customer Success Initiatives ● Public Outreach & Education: Led a financial security awareness program, achieving First Rank in Insurance Annual Performance in the PLI/RPLI Division for FY 2021-2022. ● Customer Engagement: Supported nearly 1,000 individuals through electronic Aadhar enrollment, certified by NSEIT, strengthening relationships and building trust within the community.

Site Engineer Trainee at Centre of Science and Technology for Rural Development, Mar 2020 - Sep 2020 · 7 mos, Kottayam, Kerala, India, Project Coordination and Site Management for Infrastructure Initiatives ● Project Coordination: Directed large-scale projects, managing budgets and timelines while coordinating labor, materials, and cross-departmental teams to ensure successful project completion. ● Documentation & Billing Management: Led project documentation and billing processes, maintaining rigorous standards for financial accuracy and accountability. ● Stakeholder Liaison: Worked closely with vendors, labor teams, and top management to support seamless project execution and foster transparent communications.

Site Engineer-Trainee at MINARTECH DEVELOPERS PRIVATE LIMITED, Feb 2019 - Feb 2020 · 1 yr 1 mo, On-site, Project Coordination and Site Management for Infrastructure Initiatives ● Project Coordination: Directed large-scale projects, managing budgets and timelines while coordinating labor, materials, and cross-departmental teams to ensure successful project completion. ● Documentation & Billing Management: Led project documentation and billing processes, maintaining rigorous standards for financial accuracy and accountability. ● Stakeholder Liaison: Worked closely with vendors, labor teams, and top management to support seamless project execution and foster transparent communications.

Education

Bachelor of Technology, Civil Engineering, Rajiv Gandhi Institute of Technology, Kottayam

Chavara CMI Public School & Junior College, Palai