Headline

Marketing Operations | Customer Success | Community & Event Management | Brand Partnerships Enthusiast

About

Marketing and operations-focused professional with experience in customer success, stakeholder management, event execution, and campaign coordination across international and cross-functional environments. Most recently, I supported customer success operations for a global AI learning program serving 800–1,000+ learners per cohort across India, Singapore, China, Europe, and the USA. My work involved customer communication, escalation management, learner engagement, process improvement, and cross-functional collaboration with sales and operations teams. Previously, I gained agency experience with DDB Dubai, supporting campaign execution, client deliverables, and creative collaboration across marketing projects. I am particularly interested in marketing operations, community building, brand partnerships, customer experience, and creative industries where strategy, communication, and relationship management come together. Open to opportunities across Marketing, Operations, Community and Brand-focused roles in the UAE. Let's connect and look for ways to collaborate!

Location

Dubai

Work experience

Customer Success and Operations Associate at Outskill, Aug 2025 - Feb 2026 · 7 mos, Bangalore Urban, • Managed customer success operations for AI Accelerator cohorts serving 800–1,000+ learners globally. • Independently handled learner support across email and learning platforms. • Resolved onboarding, technical, and program-related queries while maintaining high learner satisfaction. • Conducted one-on-one outreach with learners to address concerns, gather feedback, and improve engagement. • Collaborated with sales, troubleshooting, and operations teams to improve learner experience and support processes. • Recommended onboarding improvements, learner communications, and support workflows to enhance participation and retention.

Creative Productions Trainee at DDB Dubai, May 2024 - Jun 2024 · 2 mos, Dubai, United Arab Emirates, • Collaborated across cross-functional teams to support campaign execution for key accounts. • Contributed to client-facing decks and internal presentations, enhancing clarity and visual storytelling. • Gained exposure to partner expectations and account handling through participation in campaign ideation and execution. • Assisted with merchandising and brand visibility initiatives for client deliverables.

Intern-Preneur at Evolvers, Jun 2021 - Jul 2021 · 2 mos, Kottayam, Kerala, India, Participated in a comprehensive professional development and employability program.

Education

Bachelor of Business Administration - BBA (honours), Business Administration and Management, General, Christ University, Bangalore

Senior Secondary, Commerce student, Excelsior English School, Kottayam, Illickal