Headline

IT Support Engineer | Service Desk L1/L2 | Microsoft 365 | Azure AD | SCCM | Immediate Joiner

About

As a Senior System Engineer at Infosys since December 2022, I bring over three years of experience in IT operations, specializing in Windows Server Administration, Active Directory, SCCM, Microsoft 365, Entra ID, and compliance and security protocols. My role focuses on ensuring seamless system operations and maintaining robust security standards across IT infrastructure. My mission is to optimize IT services by leveraging my expertise in standards compliance and IT service management. I am committed to delivering reliable and efficient solutions to enhance operational performance and support organizational goals.I am excited about new opportunities to utilize my skills and expertise to help organizations achieve their goals while building a rewarding career for myself.

Location

Rajpura

Work experience

Senior System Engineer at Infosys, Dec 2022 - Present · 3 yrs 7 mos, Chandigarh, India, Senior System Engineer | Windows & Server Administration | SCCM | Active Directory | Entra ID | M365 | Compliance & Security

System Engineer at i-Source Infosystems Pvt. Ltd., Dec 2021 - Dec 2022 · 1 yr 1 mo, Chandigarh, India, ● Delivered L1 support via AHD ServiceDesk for software installs and troubleshooting. ● Resolved user tickets and provided VC (Video Conferencing) support. ● Ensured timely issue resolution and SLA adherence.

Analyst at KARVY INNOTECH LTD., Jun 2021 - Dec 2021 · 7 mos, Chandigarh, India

Customer Support Engineer at Sysnet Global Technologies Pvt Ltd, Feb 2020 - Jun 2021 · 1 yr 5 mos, Chandigarh, India, ● Provided end-user support for laptops/desktops, including hardware and Windows OS issues. ● Managed ticketing and troubleshooting via AHD ServiceDesk. ● Troubleshooting and H/W parts call log.

Customer Support Engineer at Sysnet Global Technologies Pvt Ltd, Feb 2016 - Aug 2019 · 3 yrs 7 mos, Chandigarh, India, ● Provided end-user support for laptops/desktops, including hardware and Windows OS issues. ● Managed ticketing and troubleshooting via AHD ServiceDesk. ● Troubleshooting and H/W parts call log.