Headline

Aspiring Technical Support Engineer | Tier 2 Support Experience | SQL | API Basics | Problem Solving

About

B.Tech Computer Science graduate with hands-on experience in customer support and Tier 2 escalation handling at Alorica. Skilled in resolving complex issues, working with CRM tools, and ensuring SLA-based delivery in fast-paced environments. I have a basic understanding of SQL, APIs, and system workflows, and I am actively building my skills in technical troubleshooting and application support. I am currently seeking opportunities in Semi-IT roles such as Technical Support, Application Support, or IT Helpdesk, where I can combine my technical knowledge with real-time problem-solving experience. I am a quick learner, adaptable, and passionate about growing in the IT domain.

Location

Greater Hyderabad Area

AI stack

gemini

openai

ChatGPT

ChatGPT Images

Work experience

Customer experience Agent at Alorica, Feb 2025 - Jul 2026 · 1 y 5 mo, Bangalore, Deliver high-quality customer service via phone, email, and chat, handling inquiries, complaints, and support requests. Resolve customer issues efficiently while maintaining a positive brand image and ensuring customer satisfaction. Utilize CRM tools to document interactions, escalate issues when necessary, and follow up on open cases. Meet or exceed performance metrics, including customer satisfaction scores, call resolution times, and adherence to protocols. Collaborate with team leads and support staff to continuously improve service delivery and customer experience.

Education

Bachelor of Technology, Computer Engineering, Madanapalle Institute of Technology & Science

Madanapalle Institute of Technology & Science