Devarapu Sushma profile photo 1 on Tal

Devarapu Sushma

Packaged app development Analyst at Accenture in India

Mysore

3+ years of work experience

Accenture, India
Dec 202510 mosPresent

Handling production application support for telecom clients using Comptel Fulfillment Suite, Nokia applications, and WebLogic-based applications. Ensuring application stability through proactive monitoring and scheduled maintenance. Handling critical switchovers and patching as primary Point of Contact. Collaborated with BSS teams to triage billing event failures and ensure correct processing. Supported war rooms during critical production incidents, coordinating cross-functional teams for swift resolution. Managed and supported application deployments end-to-end, ensuring zero-downtime rollouts. Handled defect analysis and implemented code fixes to resolve recurring production issues. Developed and maintained multiple shell scripts to automate repetitive operational tasks, reducing manual effort significantly. Performed high-level change management activities including impact assessment, scheduling, and post-change validation. Recognized as Subject Matter Expert (SME) for Comptel FLS, Nokia, and WebLogic application domains, serving as the primary go-to resource for technical guidance and issue resolution.
Accenture, India
Jun 20232 yrs 7 mosDec 2025

Managed day-to-day incident and ticket resolution using ITIL practices. Performed application deployments, data center patching, and system switchovers with minimal downtime. Engaged in root cause analysis for major production incidents. Provided L2 production support for Comptel telecom fulfillment systems, ensuring 99.9% uptime across activation and provisioning flows.
Accenture in India
Jun 20232 yrs 7 mosDec 2025

Bengaluru, Karnataka, India

Devarapu’s AI Stack

claude code
claude code
ChatGPT
ChatGPT
Microsoft Copilot
Microsoft Copilot

Education

Vignan's LARA Institute of Technology & Science

Bachelor of Technology, Electrical, Electronics and Communications Engineering

Vignan's LARA Institute of Technology & Science

20194 yrs2023

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Headline

Packaged app development Analyst at Accenture in India

About

Production support analyst in domain of telecommunications Comptel fulfillment project with experience of 3+ years. I am responsible for maintaining the stability and performance of critical applications, handling deployments, data center patching, and switchovers. My role encompasses troubleshooting, application support, and ensuring minimal disruption during updates or migrations. Key responsibilities include Production Support & Incident Management, Application Support (Comptel Domain), Database Support (SQL & PLSQL), Linux.

Location

Mysore

AI stack

claude code

ChatGPT

Microsoft Copilot

Work experience

Development Analyst at Accenture, India, Dec 2025 - Present · 10 mos, Handling production application support for telecom clients using Comptel Fulfillment Suite, Nokia applications, and WebLogic-based applications. Ensuring application stability through proactive monitoring and scheduled maintenance. Handling critical switchovers and patching as primary Point of Contact. Collaborated with BSS teams to triage billing event failures and ensure correct processing. Supported war rooms during critical production incidents, coordinating cross-functional teams for swift resolution. Managed and supported application deployments end-to-end, ensuring zero-downtime rollouts. Handled defect analysis and implemented code fixes to resolve recurring production issues. Developed and maintained multiple shell scripts to automate repetitive operational tasks, reducing manual effort significantly. Performed high-level change management activities including impact assessment, scheduling, and post-change validation. Recognized as Subject Matter Expert (SME) for Comptel FLS, Nokia, and WebLogic application domains, serving as the primary go-to resource for technical guidance and issue resolution.

Development Associate at Accenture, India, Jun 2023 - Dec 2025 · 2 yrs 7 mos, Managed day-to-day incident and ticket resolution using ITIL practices. Performed application deployments, data center patching, and system switchovers with minimal downtime. Engaged in root cause analysis for major production incidents. Provided L2 production support for Comptel telecom fulfillment systems, ensuring 99.9% uptime across activation and provisioning flows.

Packaged app development associate at Accenture in India, Jun 2023 - Dec 2025 · 2 yrs 7 mos, Bengaluru, Karnataka, India

Education

Bachelor of Technology, Electrical, Electronics and Communications Engineering, Vignan's LARA Institute of Technology & Science