Devansh Singh

1+ year of work experience

Apr 20251 yApr 2026

Gurugram, Haryana, India

• Led product migration initiative for the tenant of client's AI agent, analyzing system requirements and coordinating with 10+ cross-functional team members to migrate client infrastructure — achieved a 40% improvement in system efficiency and enhanced performance metrics across 100+ workflows through data-driven optimization strategies. • Managed end-to-end POC development for client's conversational AI agent use case, conducting requirements analysis and stakeholder management to deliver a ServiceNow-integrated solution that automated ticket management workflows, resulting in successful product adoption and improved user experience metrics. • Developed end-to-end RAG agent for a healthcare enterprise, conducting user story analysis across 6 workflows to architect multi-source data integration (MS Teams, SharePoint, Databricks, Salesforce, Excel) — delivered an intelligent query resolution system with automated email follow-ups, meeting scheduling, and task logging capabilities that enhanced user productivity and knowledge accessibility. • Implemented Lease & License Renewal chatbot product launch for the AJMAN government, driving requirements gathering with stakeholders to define complete backend architecture and API mapping — designed and delivered an automated dual-persona (tenant/landlord) workflow that streamlined government licensing processes and eliminated manual renewal bottlenecks. • Automated Mercedes-Benz BTV (Bundle) management pipeline by integrating multiple internal tool APIs for end-to-end workflow orchestration, reducing manual effort by implementing Human-in-the-Loop (HITL) verification only at the category selection stage, ensuring quality control and process efficiency in bundle creation.