Headline

Strategic Projects | Technical Program Leadership | Enterprise AI & Data | Solving high-ambiguity business problems

About

The problems I enjoy most rarely have clear owners. They're the kind of problems where customers need answers, engineering is navigating technical complexity, leadership is focused on business outcomes, and there isn't a playbook to follow. My role has consistently been to bring structure to that ambiguity, align the right people, and drive execution until measurable results are achieved. Over the past 4+ years, I've worked across enterprise SaaS, AI, competitive intelligence, workflow automation, and data platforms, partnering with organizations ranging from startups to Fortune 500 companies. While my title today is Customer Success Manager, my work extends well beyond traditional customer success. I lead strategic initiatives that sit at the intersection of customers, engineering, and business, helping solve technically complex problems that directly impact revenue, delivery, and customer success. Highlights from my experience include: • Leading a cross-functional initiative that restored 100% revenue realization for one of our largest enterprise accounts after solving a critical technical challenge affecting data collection across Southeast Asia. • Redesigning a customer's route generation methodology in just three days, enabling meaningful competitive insights ahead of a major seasonal business period. • Improving delivery performance from 65% to 95% while reducing operational costs by 60% through automation, operational improvements, and execution frameworks. • Managing enterprise customer engagements representing approximately US$3.4M in annual business while working with stakeholders across multiple countries. Earlier in my career, I worked across quality assurance, product ownership, workflow automation, and machine learning projects. That foundation helps me bridge technical and business conversations, evaluate trade-offs, and align cross-functional teams around practical solutions. I'm most interested in Strategic Projects, Technical Program Management, Solutions Engineering, Customer Engineering, AI Operations, and Business Operations—roles where technology, strategy, and execution come together to solve meaningful business problems. If you're building products or organizations that value structured thinking, technical curiosity, and a bias for execution, I'd be happy to connect.

Location

Greater Bengaluru Area

AI stack

claude code

claude

codex

cursor

mcp

openai

Work experience

Sr. Customer Success Manager at Anakin (YC S21), Jul 2026 - Present · 3 mos

Customer Success Manager | Strategic Programs at Anakin (YC S21), Aug 2024 - Jul 2026 · 2 yrs, Led enterprise customer engagements while partnering with engineering, operations, and leadership to solve complex technical and business challenges across AI-powered competitive intelligence platforms. • Managed a portfolio of 31 enterprise customers across food delivery, e-commerce, quick commerce, and ride-hailing, influencing approximately US$3.4M in annual business while driving customer success, retention, and account growth. • Led a six-month cross-functional initiative that restored 100% revenue realization for one of the company's largest enterprise account by overcoming platform authentication challenges that disrupted data collection across Southeast Asia. • Redesigned a customer's route generation methodology and delivered a production-ready solution in three days, enabling meaningful competitive intelligence before a critical seasonal business period and earning recognition from executive customer stakeholders. • Improved on-time delivery from 65% to 95%, reduced operational costs by 60%, and increased operational efficiency by 80% through workflow automation, KPI governance, quality assurance, and process optimization. • Supported Customer Success leadership during organizational transitions by driving onboarding, improving team processes, mentoring colleagues, and coordinating day-to-day execution across the function without formal reporting authority.

Data Analyst at North Tarrant Express, Jan 2024 - May 2024 · 5 mos, Dallas, Texas, United States

Quality Analyst at Technovert, Jul 2021 - May 2023 · 1 yr 11 mos, Hyderabad, Telangana, India, Worked across enterprise ERP, CRM, and SharePoint implementations, supporting software delivery through quality assurance, customer collaboration, workflow automation, and process improvements in an Agile environment. • Contributed to the successful delivery of 300+ ERP and SharePoint implementations by executing end-to-end user acceptance testing, validating business requirements, and collaborating with cross-functional teams. • Created and migrated SharePoint sites for enterprise customers, supporting large-scale data migration and business process standardization. • Automated over 250 business workflows using Microsoft Power Automate, reducing manual effort and improving operational efficiency across customer implementations. • Performed quality assurance for CRM and enterprise applications, identifying functional issues early and working closely with developers and business analysts to improve product quality. • Gained hands-on experience with Agile delivery, sprint planning, Jira, stakeholder communication, and enterprise software implementation, building the foundation for leading larger cross-functional initiatives later in my career.

Quality Analyst at Saketa, a Technovert Company, Jul 2021 - May 2023 · 1 yr 11 mos, Hyderabad, Telangana, India

Quality Analyst at Technovert, Jan 2021 - Jul 2021 · 7 mos, Hyderabad, Telangana, India

Software Intern at atyati Technologies, Jun 2020 - Aug 2020 · 3 mos, Bengaluru, Karnataka, India, Document scanning using OCR

Education

Master's degree, Business Analytics, SMU Cox School of Business

Bachelor of Technology - BTech, Computer Science, SRM IST Chennai

Public links

github: https://github.com/enygma99