Deval Dabhi profile photo 1 on Tal

Deval Dabhi

Application Support Analyst | Data Analyst | SQL · Python · Dynatrace | QA Process | Certified in Data Analytics & GenAI – IIT Kanpur

Ahmedabad

6+ years of work experience

Bwiz Solutions Private Limited
Aug 202511 mosPresent

Ahmedabad, Gujarat, India

• Provide L1 technical support across multiple projects via the organization support portal, resolving customer and internal employee issues within SLA. • Diagnose backend issues using SQL, backend portals, and monitoring logs to identify root causes and implement fixes that reduce repeat incidents. • Develop automation scripts in Python and C# to auto-resolve recurring issues, reducing manual effort and average response time. • Support loyalty platform incident management and monitor activity issues to ensure seamless end-user experiences. • Conduct API and UI integration testing across enterprise platforms including Salesforce and Kafka-driven pipelines. • Build Dynatrace dashboards using DQL queries and configure monitoring alerts to proactively surface performance anomalies. • Partner with cross-functional teams to identify process improvement opportunities and maintain system reliability.
Stemmons Business Services Pvt. Ltd.
Jan 20232 yrs 5 mosMay 2025

Vadodara, Gujarat, India

• Conducted thorough analysis of data attributes, identifying and rectifying errors to ensure system accuracy. • Developed reports for stakeholders, providing insights into operational performance and data governance improvements. • Collaborated with teams to troubleshoot and resolve system-generated job errors. • Managed role assignment processes for employee transitions, ensuring compliance with internal policies.
Etech Global Services
May 20211 yr 8 mosDec 2022

Vadodara, Gujarat, India

• Performed detailed audits of email and call interactions, accommodating accurate insights for actionable feedback. • Supported workflow enhancement by identifying areas for improvement in auditing processes. • Trained new team members, ensuring seamless adaptation to QA standards and protocols.
infoAnalytica, Inc.
Mar 20191 yr 10 mosDec 2020

Ahmedabad, Gujarat, India

• Managed lead qualification processes, ensuring accurate CRM data handling to support organizational goals. • Proposed improvements to CRM workflows that optimized data validation and system efficiency. • Conducted training sessions on data management best practices for probationary employees.

Education

Great Lakes Institute of Management

Postgraduate Degree, Management for Executives / Data Science

Great Lakes Institute of Management

20211 yr2022

Bachelor's degree, Computer Science and Engineering

Parul institute of engineering and technology

20114 yrs2015

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Headline

Application Support Analyst | Data Analyst | SQL · Python · Dynatrace | QA Process | Certified in Data Analytics & GenAI – IIT Kanpur

About

I'm a Data & Application Support Analyst with several years of experience helping businesses make sense of their data and keep their systems running smoothly. My work sits at the intersection of data quality, backend support, and process automation. I've cleaned and validated large volumes of data records, built automation scripts that cut manual effort significantly, and created monitoring dashboards that surface issues before they become incidents. Data & Application Support Analyst with several years of experience in L1 technical support, data quality, and process automation. I diagnose backend issues using SQL and monitoring logs, DQL queries, and develop automation scripts in Python and C# to reduce manual effort and resolve incidents within SLA. I also handle API and UI integration testing across Salesforce and Kafka-driven pipelines, support loyalty platform incident management, and partner with cross-functional teams for process improvement and system reliability. 🔧 What I work with: SQL · Python · C# · Dynatrace (DQL) · Kafka · API Testing · Salesforce · Power BI · Tableau · Advanced Excel · Pivot Tables 📊 What I've delivered: • Automated reporting workflows that shortened delivery timelines • L1 support systems resolving issues within SLA across multiple projects • QA audits achieving high accuracy rates consistently • Data governance improvements across large-scale attribute records 🎓 Education & Certification: • Postgraduate in Management & Data Science - Great Lakes Institute of Management • B.E. in Computer Science & Engineering - Parul University • 🏆 Professional Certificate in Data Analytics & Generative AI — E & ICT Academy, IIT Kanpur (MeitY, Govt. of India), June 2025 I'm currently open to roles in Data Analysis or Application Support. 📩 devaldabhi@gmail.com

Location

Ahmedabad

Work experience

Application Support Analyst at Bwiz Solutions Private Limited, Aug 2025 - Present · 11 mos, Ahmedabad, Gujarat, India, • Provide L1 technical support across multiple projects via the organization support portal, resolving customer and internal employee issues within SLA. • Diagnose backend issues using SQL, backend portals, and monitoring logs to identify root causes and implement fixes that reduce repeat incidents. • Develop automation scripts in Python and C# to auto-resolve recurring issues, reducing manual effort and average response time. • Support loyalty platform incident management and monitor activity issues to ensure seamless end-user experiences. • Conduct API and UI integration testing across enterprise platforms including Salesforce and Kafka-driven pipelines. • Build Dynatrace dashboards using DQL queries and configure monitoring alerts to proactively surface performance anomalies. • Partner with cross-functional teams to identify process improvement opportunities and maintain system reliability.

Quality Analyst at Stemmons Business Services Pvt. Ltd., Jan 2023 - May 2025 · 2 yrs 5 mos, Vadodara, Gujarat, India, • Conducted thorough analysis of data attributes, identifying and rectifying errors to ensure system accuracy. • Developed reports for stakeholders, providing insights into operational performance and data governance improvements. • Collaborated with teams to troubleshoot and resolve system-generated job errors. • Managed role assignment processes for employee transitions, ensuring compliance with internal policies.

Quality Analyst at Etech Global Services, May 2021 - Dec 2022 · 1 yr 8 mos, Vadodara, Gujarat, India, • Performed detailed audits of email and call interactions, accommodating accurate insights for actionable feedback. • Supported workflow enhancement by identifying areas for improvement in auditing processes. • Trained new team members, ensuring seamless adaptation to QA standards and protocols.

Sales Development Representative at infoAnalytica, Inc., Mar 2019 - Dec 2020 · 1 yr 10 mos, Ahmedabad, Gujarat, India, • Managed lead qualification processes, ensuring accurate CRM data handling to support organizational goals. • Proposed improvements to CRM workflows that optimized data validation and system efficiency. • Conducted training sessions on data management best practices for probationary employees.

Education

Postgraduate Degree, Management for Executives / Data Science, Great Lakes Institute of Management

Bachelor's degree, Computer Science and Engineering, Parul institute of engineering and technology