Headline

ACON @ Infosys | Servicenow AI Developer

About

I am an IT professional with 4+ years of experience in digital transformation initiatives, specializing in ServiceNow, IT Service Management (ITSM), Human Resources Service Delivery (HRSD), and infrastructure monitoring solutions. • Currently working as an Associate Consultant at Infosys, I contribute to designing, implementing, and optimizing ServiceNow solutions that enhance operational efficiency, employee experience, and service delivery excellence. My role involves collaborating with cross-functional teams, gathering business requirements, and translating them into scalable, future-ready technical solutions. • I have hands-on experience in end-to-end ServiceNow implementations, HRSD deployments, dashboard creation, platform enhancements, and Agentic AI implementations. I have supported global clients from different sectors across ensuring high-quality delivery and measurable business outcomes. • I am passionate about continuous learning, innovation, and leveraging the ServiceNow platform to drive both IT and HR service transformation. Core Competencies: • ServiceNow ITSM, HRSD, CSA & CIS-VR • HR Service Delivery Optimization • Infrastructure Monitoring & Observability • KPI & Dashboard Design • Process Automation & Governance Support • Stakeholder & Client Coordination Certifications: ✔ ServiceNow Certified Implementation Specialist – ITSM (CIS-ITSM) ✔ ServiceNow Certified System Administrator (CSA) ✔ ServiceNow Certified Application Developer (CAD) ✔ ServiceNow Certified Implementation Specialist – VR (CIS-VR) ✔ Delivery Accreditation – AI Agents | Agentic AI Executive I aim to deepen my expertise in ServiceNow HRSD and IT Service Management while progressing toward strategic consulting and leadership roles in digital transformation.

Location

Kolkata

AI stack

claude

gemini

grok

ChatGPT

Work experience

Associate Consultant at Infosys, Aug 2024 - Present · 2 y, Kolkata

Website Developer at Pride East Entertainments Private Limited, Dec 2021 - Aug 2024 · 2 yrs 9 mos, Guwahati, Assam, Job responsibilities : ~ Website development ~ Website management ~ Website Bug fixing ~ BARC ( Broadcast Audience Research Council ) Analysis ~ TRP ( Television Rating Point ) Analysis ~ Broadcast Equipment Management ~

Education

Master of Computer Applications - MCA, Computer Software Engineering, Future Institute of Engineering and Management