Dev Sharma profile photo 1 on Tal

Dev Sharma

Content Analyst @ LSEG | Analyzing Business Requirements

Bengaluru

4+ years of work experience

LSEG (London Stock Exchange Group)
Nov 20242 yrsPresent

Bengaluru, Karnataka, India

Go India Experiences
Jul 20245 mosNov 2024

Delhi, India

Dynamic Team Leader at Go India Experiences with over 9 years of expertise in the travel industry, specializing in data analysis and travel trends. Adept at interpreting customer behavior and developing data-driven strategies to enhance business performance. Proficient in SQL, Tableau, Excel, and PostgreSQL, with a deep understanding of travel industry dynamics. Strong communication and problem-solving skills, coupled with a proven ability to lead and collaborate effectively with cross-functional teams. Committed to driving excellence and innovation in travel experiences through insightful data analysis and strategic leadership.
Mar 20231 yr 5 mosJul 2024

Delhi, India

Upwork
Nov 20224 mosFeb 2023

New Delhi, Delhi, India

Mondee, Inc.
Jan 202210 mosOct 2022

Delhi, India

Using the software of TripPro, Amadeus, Worldspan, and Sabre, handled incoming calls from clients on corporate travel, including bookings, adjustments, cancellations, and travel-related enquiries. Ensured clients' needs are addressed promptly and professionally by offering exceptional customer service and support. 100% on all phone and email inquiries from the quality assurance division. meets or exceeds performance objectives for productivity, call quality, and customer satisfaction Flexible hours were worked, including weekends, holidays, and evenings as needed. worked both individually and in teams, and was devoted to delivering great customer service.

Dev’s AI Stack

antigravity
antigravity
claude code
claude code
claude
claude
elevenlabs
elevenlabs
gemini
gemini
openai
openai

Education

International Institute of Information Technology Bangalore

Executive Program in Data Science, Data Science

International Institute of Information Technology Bangalore

20211 yr2022
Delhi University

Bachelor of Commerce - B.com (Hons), Financial and Investment Management

Delhi University

20123 yrs2015

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Headline

Content Analyst @ LSEG | Analyzing Business Requirements

About

Currently serving as a Content Analyst at LSEG, bringing over 9 years of professional experience with a focus on data analysis, statistical insights, and understanding business requirements. Proficient in SEO and skilled in leveraging tools like SQL, Tableau, and Excel, supporting data-driven decision-making and strategic initiatives. Dedicated to delivering actionable insights and streamlining business processes, collaborating with cross-functional teams to address complex challenges. Committed to applying analytical skills and travel industry insights to enhance operational excellence and contribute to organizational success.

Location

Bengaluru

AI stack

antigravity

claude code

claude

elevenlabs

gemini

openai

Work experience

Content Analyst at LSEG (London Stock Exchange Group), Nov 2024 - Present · 2 yrs, Bengaluru, Karnataka, India

Team Leader at Go India Experiences, Jul 2024 - Nov 2024 · 5 mos, Delhi, India, Dynamic Team Leader at Go India Experiences with over 9 years of expertise in the travel industry, specializing in data analysis and travel trends. Adept at interpreting customer behavior and developing data-driven strategies to enhance business performance. Proficient in SQL, Tableau, Excel, and PostgreSQL, with a deep understanding of travel industry dynamics. Strong communication and problem-solving skills, coupled with a proven ability to lead and collaborate effectively with cross-functional teams. Committed to driving excellence and innovation in travel experiences through insightful data analysis and strategic leadership.

Operations Manager at Curating Experiences Pvt Ltd, Mar 2023 - Jul 2024 · 1 yr 5 mos, Delhi, India

Consultant at Upwork, Nov 2022 - Feb 2023 · 4 mos, New Delhi, Delhi, India

Senior Customer Support Executive at Mondee, Inc., Jan 2022 - Oct 2022 · 10 mos, Delhi, India, Using the software of TripPro, Amadeus, Worldspan, and Sabre, handled incoming calls from clients on corporate travel, including bookings, adjustments, cancellations, and travel-related enquiries. Ensured clients' needs are addressed promptly and professionally by offering exceptional customer service and support. 100% on all phone and email inquiries from the quality assurance division. meets or exceeds performance objectives for productivity, call quality, and customer satisfaction Flexible hours were worked, including weekends, holidays, and evenings as needed. worked both individually and in teams, and was devoted to delivering great customer service.

Education

Executive Program in Data Science, Data Science, International Institute of Information Technology Bangalore

Bachelor of Commerce - B.com (Hons), Financial and Investment Management, Delhi University