Headline

Customer Success | Operations | People Leader

Location

Greater Bengaluru Area

AI stack

Microsoft Copilot

Work experience

Sr. Technical Support Engineering Manager at Microsoft, Dec 2018 - Jan 2026 · 7 yrs 2 mos, Bengaluru, Karnataka, India, Part of Microsoft Dynamics 365, leading a team of Support and Escalation Engineers focused on hiring, developing, and retaining top talent while driving team performance. Ensures customer satisfaction, technical excellence, and timely support delivery. Coaches and mentors team members, conducts career development discussions, and drives professional growth through training, mentoring, and community participation. Manages high-priority escalations, collaborates with global teams, and monitors employee engagement while shaping team culture to align with Microsoft’s broader organizational values.

Deputy Manager Operations at Wipro, Mar 2012 - Dec 2018 · 6 yrs 10 mos, Navi Mumbai, Maharashtra, India

Assistant Operations Manager at Wipro, Jul 2007 - Feb 2012 · 4 yrs 8 mos, Navi Mumbai, Maharashtra, India

Sr. Executive Talent Transformation at Wipro, Nov 2005 - Jul 2007 · 1 yr 9 mos, Navi Mumbai, Maharashtra, India

Senior Customer Support Executive Engineer at Nimbus Center of Information Technology, Mar 2000 - Dec 2002 · 2 yrs 10 mos, Mumbai, Maharashtra, India

Education

Bachelor of Business Administration, Madurai Kamaraj University (MKU)